Intake Coordinator-Hybrid Role

What you will love most about Golden Steps ABA:

• Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection.
• Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas.
• Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development.
• Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our partner universities to work towards their individual career goals.
• Employee-Centric Organization - Our team members are at the heart of everything we do and every decision we make. We believe that a happy and engaged team provides premium therapy to our kiddos.
• Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND 401K with match.

Who We Are

With nearly 1000 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

• Understand our services and clearly communicate the Golden Steps difference to families seeking care.
• Quickly establish a relationship with inquiring families by phone, email, chat, and/or text to provide excellent service with the goal of getting every child enrolled in our treatment within 30 days from the start of the intake process.
• Support in verifying all required documents and demographic information (client details, insurance coverage, autism diagnosis, physician referral for assessment and ongoing ABA therapy, etc.)
• Supports in verifying diagnosis requirements. Following up with providers and/or client when information is missing.
• Advocate the benefits of maximizing prescribed hours for optimal service and utilization.
• Accelerate access to therapy by confirming that clients have received a professional evaluation and referral for ABA services.
• Fully document all information from potential clients, doctor’s office, and insurance companies in appropriate system (CRM and Central Reach, among others) to track the intake process in conjunction with daily/weekly audits.
• Maintain confidentiality in accordance with HIPPA and company standards.
• Transition ongoing management of case to internal resources.
• Other tasks as assigned.

What You’ll Bring:

• 2 years of excellent customer service experience.
• Social Intelligence - recognizing and comprehending the reactions of others and understanding the reasons behind their responses.
• Open to consistent coaching and feedback – actively being part of a team striving for perfection.
• Active Listening - dedicating full attention to others' statements, carefully comprehending the points made, asking relevant questions, and refraining from interrupting at inappropriate moments.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.