Case Manager/Intake Coordinator

This position is an administrative position that will provide ongoing client support, including scheduling needs (support our clients by ensuring their sessions are scheduled and stay in constant communication) to ensure the client receives high-quality services. This person must possess exceptional professional, interpersonal, and interdisciplinary verbal and written communication skills. In this role the Case Manager/Intake Coordinator will be one of the first people from the Connect Plus Therapy team who will be speaking with the families and will support them with the initial intake process. This position will also be responsible for completion of all intake paperwork including insurance forms and will be responsible for requesting authorization of services. The Case Manager/Intake Coordinator reports directly to the Administrative Director. This position will work 40 hours per week in an office setting.

Responsibilities:

• Building relationships with assigned clients and their families of Connect Plus Therapy
• Executing all scheduling needs of assigned clients in a collaborative manner with other case managers.
• Scheduling meetings with parents to ensure that schedules are discussed.
• Assigning matching RBTs/BT to clients for services
• Ensuring maximization of authorized hours for new and existing
• Ensuring billable hours maximization of salaried RBTs/BTs
• Maintaining and updating client data
• Ensuring interdisciplinary and provider-client communication.
• Maintaining regular communication with the clients for quality assurance and treatment satisfaction purposes.
• Reviewing new client inquiries via phone calls and company website
• Scheduling initial appointments with clients and their families to communicate the company vision, clearly explain policies, and explain the financial component of the services.
• Collection of Evaluations/Scripts as well as insurance forms.
• Review programs with new clients
• Requesting Authorization for services from insurance company
• All other duties as assigned

Skills:

• Proficient in the use of various computer programs, including Central Reach, Microsoft Office, Microsoft Excel, and Google Suite.
• Confident interdisciplinary communication skills
• Excellent written communication skills for professional emails and various reporting methods
• Excellent time management skills
• Ability to empathize with the families
• Self-motivated and well organized

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: From $55,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Scheduling: 5 years (Required)

Ability to Relocate:

• Cherry Hill, NJ 08003: Relocate before starting work (Required)

Work Location: In person