Intake Coordinator

Responsible for intake activities related to Neighborhood Revitalization (NR) and Homeowner Services (HS).  Assist in supporting the NR and HS programs in accordance with HabitatSCNJ goals and objectives.  The Intake Coordinator is the main point of contact for all applicants throughout the entire application and closeout process. This allows them to provide updates and maintain relationships with applicants, partner families and community-based organizations. This position will report to the Programs & Intake Manager. 
Pay: $21.00-$23.00 per hour
Primary Duties and Responsibility include but not limited to: -

• Intake Coordination Related to Neighborhood Revitalization 
• Work with the NR Director and Resource Development in terms of available grants and upcoming neighborhood revitalization opportunities. 
• Collaborate with Resource Development regarding outreach to recruit potential partner families (attend events, social media posts, phone calls)

Partner Family main point of contact:

• Create, maintain, and send all homeowner documents (Intake Form, Application, Homeowner Agreement, government forms, etc.). 
• Reviews all partner family documents and determines if eligible for program
• Responsible for contacting homeowner to schedule site visit and later work.  Keep them posted on any changes.
• Updates and creates all necessary documents related to the Partner Family such willingness to partner paperwork, home visit acknowledgement, background authorization, homeowner agreement, and certificate of completion. 
• Responsible for explaining process, homeowner monetary contribution and any other expectations to the homeowner.
• Maintains homeowner and project files in SharePoint.
• Sends out all necessary surveys to gain feedback on the program.
• Collects all homeowner data and compiles this information into reports for Habitat staff and funding sources as needed.

Intake Coordination Related to Homeowner Services 

• Work with the Programs and Intake Manager and Homeowner Services Department in terms of upcoming affordable housing projects.
• Collaborate with Homeowner Services regarding outreach to recruit potential applicants (attend events, social media posts, phone calls)

Partner Family main point of contact:

• Create, maintain, and send all applicant and partner family documents (Application, Housing Inquiry List, Applicant Spreadsheet, Partnership Agreement, Government forms, Monthly Sweat Equity Report, etc.). 
• Reviews all applicant documents and determines if eligible for program
• Responsible for contacting partner families to schedule home maintenance and final walkthrough. Keep them posted on any changes.
• Updates and creates all necessary documents related to the Partner Family such as partnership agreement, authorization forms, and home warranty registration.
• Maintains partner family physical and virtual files in SharePoint.
• Collects all applicant data and compiles this information into quarterly and annual reports for Habitat staff as needed
• Assist in the preparation of home dedication events, as needed

Requirements: 

• Bilingual - Spanish
• Knowledge, Skills, and Abilities: 
• Outstanding analytical, problem solving, time management and organizational abilities.
• Team player with exceptional communications skills.  
• Strong attention to detail.
• Proficient in Microsoft Office.  

Benefits: This position is eligible for medical, dental, vision, vacation, sick time, and holidays
Please send resumes/cv to: acanal@habitatscnj.org
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THIS ROLE. 
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