Customer Service Respresentative/Intake Coordinator

C&L is an MSO located with 10 locations in Northern NJ. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help continue to grow our business and limit the disruption our customers experience after they are involved in an accident at our East Hanover Location.

$17 - $22 hourly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets customer side of car/front door by name
• Review damages with the customer and distinguish between related and unrelated damages
• Explain the repair process to the customer and check for understanding
• Completes “check in” inspection procedure by marking vehicle for related and unrelated damages and taking/uploading photos
• Communicates customer concerns and damages with the estimator, office, and shop manager
• Assists with daily CSR responsibilities: answering phones, assisting customer walk-ins, entering payments etc.
• Scheduling repair appointments

The ideal candidate should have the following experience

• Experience working in a Team Environment
• Prior Customer Service experience
• Prior experience in multi-tasking, prioritizing, and organizing
• Ability to effectively communicate
• Excellent Organization and attention to detail
• Process Oriented
• Prior experience receiving, processing and reconciling payments.
• Prior experience in a body shop is a plus

C&L Autobody is a regional Multiple-Shop Organization (MSO) with 10 body shops throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. We also manage one of the largest towing fleets in the state. As one of NJ’s largest family-owned MSOs, we pride ourselves on delivering an unmatched level of Customer Service and craftsmanship for all your collision repair needs.

We offer full benefits (medical, dental, and vision), paid time off, and an IRA with a company match. Our hours are Monday through Friday, 8 am to 5 pm.