Insurance Coordinator

We are looking for an energetic and friendly person to join our front desk team at our small general practice dental office in Oviedo! This position would assist the front desk with general reception responsibilities and would be responsible for dental insurance related tasks between direct communications with patients.

We treat children and adults. We are open Monday through Thursday, 7:30 AM to 5:00 PM with a lunch break of typically 1 hour, and we are looking to hire for this position during these times. Our beautiful office has a staff that has a positive attitude, deeply cares for our patient’s needs, is hard-working, and who support each other as a team and we are seeking someone who shares these values. Learn more about us at: www.DoctorWestmoreland.com

Past experience in a front desk/reception area in a dental office and a familiarity with common dental insurance is required for consideration for this position. Hourly salary is based on past experience. Certain 401(K) matching, employee discount, and paid time off benefits are available after 1 full year of employment.

Job responsibilities include:

• Obtain patient insurance coverage and benefits information and enter correct information into our records;
• Regularly review daily schedules to check what insurance benefits and limitations apply to scheduled treatment and ensure accuracy of treatment plans based upon this information. Ensure this information is communicated to patient and staff as necessary to accurately inform patient about fees and collect same;
• Electronically submit complete dental claims to insurance for all completed procedures and, if claims require further communication with insurance, performing any necessary follow-up to pursue payment on claims;
• Present completed treatment plans to patient and obtain their signature prior to actual service;
• Assist other front desk staff with common routine operations: patient check-in and check-out, future appointment scheduling, responding to incoming and outgoing calls and e-mails, collecting payment from patients.
• Keep workspace clean and participate in required medical office training.

Requirements include:

• A friendly, warm and energetic attitude – contributing to an exceptional patient experience is one of the most important aspects of this job
• Ability to identify dental insurance plan benefits and limitations and ability to directly apply this information to specific treatment plans
• Excellent communication skills
• Focus on a positive patient experience
• Availability during work hours of Monday through Thursday, 7:45 AM to 5:00 PM
• Comfort with computers to effectively learn to use medical office software (Dentrix), an understanding of effective scheduling to balance a doctor's ability with production, and an understanding of how to read a patient's ledger
• Able to prioritize, multi-task, and adapt quickly to changes
• Organized and strong attention to detail

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 32 – 34 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• Day shift

Experience:

• Dental occupations: 1 year (Required)

Ability to Relocate:

• Oviedo, FL 32766: Relocate before starting work (Required)

Work Location: In person