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Form of work| The Customer Service Representative role provides customer service by supporting both Agency clients, Commercial Lines Account Managers and Account Executives on existing and new accounts. The CSR focuses on the customer service side of the insurance sales cycle, they assist the Account manager to manage and nurture customer relationships, and support client communications. The CSR responsibilities include managing the endorsement and Certificates of Insurance process, facilitating the claims process between clients and adjuster, the billing of agency billed premiums and communicating with clients on late or non-payment premiums. Additional responsibilities include responding to customer inquiries, informing clients on policy or billing changes, the management of CSR 24 and Ivans download . The CSR works closely with the rest of the team to enable ongoing and future sales or renewals
Schedule:-Hybrid Schedule 3 days in the office (Palatine, IL) / 2 days remote
Qualifications: The ideal candidate must have high integrity, be a self- motivated, adaptable, and energetic person who is able to provide exceptional customer service in a fast paced, team atmosphere. Must have prior COMMERCIAL LINES industry experience. A minimum of 3 years prior Customer Service and Insurance experience is essential. Prior Applied EPIC experience is needed. A Valid insurance license in Commercial Lines Property and Casualty Insurance is required.
Required Skills Must be detailed and organized. Meet deadlines and prioritize workloads. Highly motivated team player, high degree of integrity, trustworthy, self-discipline, motivated and take initiative. A friendly, outgoing personality with a good work ethic. Excellent verbal and written communication skills. Effective communication skills to handle complaints, actively listen and ask pertinent questions Strong follow-up and problem-solving skills.
Duties: The goal of this position is to be a customer service champion for policyholders, providing and maintaining a best-in-class customer service "brand" that has been part of our Agency's DNA for over 90 years. Give clear answers to clients on basic coverage or billing questions including information on rate increases or policy changes to ensure full understanding Update policy changes on customer account and inform clients about policy changes Maintain and document accurate customer service files in agency management system Support the customer service process with telephone calls, data entry, email, faxing, copying, and other similar administrative task, Review endorsements to insure items were received as ordered Review Certificate of Insurance requests to confirm coverages and language clauses Respond to client inquiries, incoming mail, company requests and Account Executive needs on a timely basis Issue ID cards, evidence of insurance, process endorsements/audits /invoices and check policies as technical ability allow Prepare Certificate of Insurance following established work flows and distribute to insured via mail, fax of email Utilize Management System to maintain client, policy, transactions and attachments records Follow and execute Management System work flows as defined by the Agency Transact agency bill premiums and invoice clients Support the customer service process with telephone calls, data entry, email, faxing, copying, and other similar administrative tasks Assist client in gathering documentation and reporting claims to carriers.
Other duties as assigned: Participate in any special projects at management's request. Manage CSR 24 for Agency and clients Oversee Ivans Download and correct Download suspense items. This role allows you to build, and be compensated, for additional new business opportunities that you solicit.
Flexible work from home options available.
Compensation: $60,000.00 - $75,000.00 per year
Your Future as a Commercial Lines Account Manager
Starts Here!
If you're looking for a career that offers longevity, great benefits, competitive compensation, and more, then CFM Insurance is the place for you!
We have been serving our community since 1929. This has allowed us to develop trust with our partners and craft a service that we are very proud of. We aspire to continue to be the anchor our community is used to, as well as innovate for our customers wherever they need us.
Commercial Lines Account Managers protect our customers by providing the best policies to fit their needs. We are excited to hire someone who shares our values of integrity and hard work, and who sees the importance of providing a personal experience to every customer.
The demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Independent Insurance Agents of Illinois Association.
