Mrsgna Client Support, Commercial Insurance

Munich Re Specialty Group North America (MRSG N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.
We are seeking a full time Client Support Technician, Commercial Insuranceto join the Roanoke Insurance Group division to be a hybrid employee in our Schaumburg, IL office reporting to the Vice President, Regional Product Management.
Job Profile

• Transmit correspondence to insured and carriers
• Set-up prospect and customer files in Epic system
• Prepare and process binders of insurance, certificates of insurance, endorsements, audits and cancellations as defined in the company procedures manual
• Maintain follow-up system with insurance carriers to ensure requests are processed timely
• Process surplus lines filings, affidavits and billings, as required
• Process premium finance agreements as needed
• Furnish underwriters with additional information as requested
• Handle telephone requests and written correspondence
• Maintain positive relationships with insurance markets and clients
• Follow quality procedures and promptly correct any items uncovered by quality control (QC) audits
• Assist in premium collections, when necessary
• Provide back up support to service team as requested
• Create and maintain positive relationships with customers and carriers
• Perform other specific duties and projects as assigned by management

Job Requirements

• Applied EPIC software experience a plus
• Well organized with an aptitude for details
• Strong written and oral communication skills
• Understand and analyze insurance coverages, forms and policies
• Basic knowledge of Microsoft Word, Excel, Outlook
• Above average math skills to work with numbers and percentages
• Ability to multi-task
• Experience in the trade/transport industry a plus

About Us
MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.
SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.
RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.
Benefits
We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

• Generous healthcare plans
• Voluntary dental & vision plans
• 401(k) plan
• Flexible spending plans
• Health Savings Accounts (HSA)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Short/long term disability
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Employee Wellbeing Program
• Community involvement
• Life insurance

At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we're committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.
We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants requiring employer sponsorship of a visa will not be considered for this position.
California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/