Insights Analyst

Insights Analyst

Insights Analyst is a critical member of the team who will have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world. This role plays an important part in customer retention and service tier upsell programs.

Insights Analyst Responsibilities:

• Interact with Researchers, Insights Managers, and Insights Directors to cull data and develop insights which clients can action on to drive business results

• Prepare drafts of consulting-style presentation decks that tell a story and provide real insights based on SMG survey data

• Leverage internal tools to pull data and reporting leveraged for client and internal insight deliverables

• Ensure deliverables have account specific data and are arranged to fit the story defined by the Insights Manager or Director, and provide final decks for presentations

• Responsible for the quality assurance of all insight deliverables

• Assist account team with day-to-day tasks and management of client deliverables ensuring all project deadlines are met

• Collaborate and interact with clients in a variety of ways, including participating and taking notes during client conference calls

• Communicate daily with internal and external stakeholders

• Perform other related duties as assigned

What you’ll need to succeed:

• At least 1-2 years of relevant work experience

• Bachelor’s degree

• Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)

• Ability to produce high quality work free from errors and inaccuracies

• Strong problem-solving skills

• Experience working with large data reports

• Experience with a consulting firm, market research company, or other service-based organization is a definite plus

About SMG:

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.