Customer Insights Analyst

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
The Customer Insights Analyst will be responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analysis to meet departmental and company needs requirements.
This position is devoted to finding connections and insights, often in disparate data sets, to help our C-Suite management make more informed business decisions. Our work consistently has a direct impact on major company positions. Every aspect of the organization is on the table as we drive evidence-based analysis of customer pain points, where we excel, and opportunities for B&H to increase our customer's satisfaction along every customer journey.
Essential Responsibilities:
This position supports Customer Insights initiatives through quantitative and visualized reporting. The Analyst will provide the Customer Insights Manager with critical reports and analysis focused on the Customer Experience, with essentially all of B&H’s data resources available.
The Analyst:

• Assists in developing, generating, and distributing daily, weekly, and monthly reports as needed.
• Creates intuitive charts and graphs for visual indication of weekly/monthly/quarterly trends analysis.
• Uses analytic skills and techniques to identify trends and correlations between the Voice of the Customer and the business strengths, weaknesses, and opportunities. These include advanced statistical analysis, often as it relates to survey data.

Additional Responsibilities:

• Ad hoc data analysis and report creation as per business needs.

Specific Knowledge, Skills, and Abilities:

• STATISTICAL ANALYSIS: Hypothesis Testing, T-tests, Chi-Squared Test, Linear Regression
• PROGRAMMING: Much of the data is in SQL, Python; some visualization tools or skills to bring the SQL data to visualization are essential.
• MACHINE LEARNING: Understanding of Regression, Classification, Clustering, Topic Modeling
• OTHER SOFTWARE: Excel, Powerpoint, Aqua Data Studio, Github, we use MicroStrategy for Dashboards working knowledge would be good but not required.
• REPORTING: Ability to report and communicate complex issues and research findings clearly and concisely.
• PROJECT MAINTENANCE: The ability to effectively manage multiple projects is critical to success.

Preferred Education, Experience, and Licenses:

• Training and experience in data analytics, data interpretation, and report design. Any experience with data science is encouraged.
• Proficiency with SQL and program/s to visualize this data is required.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Health insurance, 401(k), Employee discount