Inside Sales Representative

Inside Sales Representative
Department: HireMilitary Jobs
Employment Type: Permanent
Location: TX - Missouri City
Compensation: $24.00 - $31.00 / hour
Description
We are recruiting an Inside Sales Representativeon behalf of our client, a unique business solution that provides owners, developers, and property managers with innovative, vertically integrated managed central plant solutions.
Our client's unique concept of "mechanical equipment as-a-service" combines cloud computing and remote monitoring technology in Missouri City, Texas
The Inside Sales Representative is responsible for being the first point of contact for our customers, vendors, and employees.
We require a friendly, professional voice on the phone when answering each call, and then being able to correctly forward each call to the intended recipient.
Representative. will also perform data entry, paying attention to details and quoting activities.
The position will work Monday-Friday, 7:30am - 4:30pm; on-call rotation coverage (every 6 - 8 weeks) coverage required.
Overtime potential
Note from HireMilitary - before submitting your resume, please do ensure that you have aligned your resume with the job description. Capturing and including all relevant experience that will highlight your eligibility to apply, and identify you as a competitive candidate for the role. Here's a link to our advice.
Responsibilities

• Fields, manages and communicates to customer inquiries both inbound/outbound.
• Provide parts and project quotes to customers timely and accurate.
• Coordinate logistics with warehouse and drop shipments.
• Acquire and communicate pre-established information required for estimating and service inquiries.
• On-call rotations (overnight) once every 6 - 8 weeks.

ESSENTIAL FUNCTIONS:

• Use a customer-focused consultative sales process to educate customers on products/services to identify/create sales opportunities.
• Communicate with Customers and assigned Sales Agents via the phone and/or email to provide customer service support, internally and externally.
• Complete quoting and order entry process for customers, as needed.
• Responsible for research of any issues with initial orders for customers, ie. discounts, specials, and new locations.
• Send customer order confirmations to customers and the sales team.
• Respond to client concerns and find immediate solutions or escalate to the appropriate party.
• Communicate order status with clients and serve as an information conduit between the client and the company.
• Work with the internal team and customers for any revisions needed on orders.
• Prepare and analyze customer order status reports. Escalate issues to CS Lead as needed.
• Review production schedule, order status reports and follow up with the customer as needed for any changes.
• Follow up with customers to ensure work orders were completed. Report any issues to the appropriate parties.
• Identify, research, and finalize over/shorts, mislabels, and pricing discrepancies.
• Handle Customer issues and concerns and escalate to CS Lead when needed.
• Complete additional reports requested from Sales and/or Customers when needed.
• Assist the Sales team with product forecasts for customers when needed.
• Develop and manage relationships with existing clients through email, phone conversations, and other means that culminate in profitable business relationships.
• Develop and maintain intercompany relationships among various departments and personnel.
• Keep purchase and sales orders accurate and up to date.
• Complete assigned positional and professional training.
• Other relevant duties as assigned.

Qualifications

• 4 Year Bachelor's Degree in area of customer service (preferred) OR Associates Degree in conjunction with 4+ years in customer service/Inside Sales experience/Inside Sales is required.
• 5+ years experience working in a warehouse, receiving, and shipping environment is preferred.
• Proficiency with Microsoft Office Suite and performing data entry.
• Valid Driver's license having an acceptable driving record is required.
• CRM & ERP experience is required; 5S experience preferred.
• Detailed oriented & strong time management skills.
• Above average computer experience and aptitude with Intermediate level or higher in MS 2013 Excel (V-Lookups, Formulas, tables etc.).
• Must be professional in stressful times.
• Ability to work effectively with other associates, customers, and vendors.

Benefits & Compensation

• Pay is $24-31/hr
• PTO Allotment of 120 hours / 3 weeks after 90 days of employment
• Competitive Compensation
• Holistic Health Coverage (medical, dental, vision, life insurance, disability), including 24/7 medical concierge services
• 401k Plan with a generous employer match
• 10 Paid Holidays and Birthdays off
• Cell Phone Allowance
• Memberships to professional organizations are paid for by the Company
• Casual Dress Code
• $500 cash for first-time home buyers!
• Teambuilding - Have fun with the team at sporting events, lunches, and other group festivities
• Excellent growth and advancement opportunities.