Inside Sales Representative

Founded in 2014 by two successful entrepreneurs, UPG Enterprises LLC is a high growth, privately held operator of world-class diversified industrial businesses. Our family of companies has been built from more than 15 acquisitions in the metals, manufacturing, distribution, and logistics segments. Approaching $1.5B in annual revenue, the UPG portfolio of companies operates more than 3 million square feet of manufacturing space, a fleet of 200+ trucks, and over 21 production facilities across the U.S., Canada, and Mexico. We take a long-term approach to business and pride ourselves on having a lasting foundation built upon a strong culture, mutual respect, excellent teams, and an innovative entrepreneurial spirit.

Contractors Steel Company powered by UPG is looking to hire an Inside Sales Representative to join our dynamic team! Contractors Steel is a growing steel service center that has been in business for almost 60 years. Successful candidates will have ideally worked in the steel industry (but not required) and have a solid level of experience with the types of specialized products and services produced by steel service centers. We are looking for a detail-oriented candidate that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams.

Primary Duties and Responsibilities

• Capture customer job specifications and accurately maintain updates within the Company’s ERP
• Enter customer orders, providing relevant information to internal and external parties
• Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams
• Monitor inventory levels at each location and reserve inventory as needed for customers
• Interact directly with customers to provide status updates and fulfill service needs
• Maintain product knowledge and understanding of customer needs/requirements
• Actively retrieve purchase orders from customer portals
• Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests and purchase orders
• Manage all customer claims up to and including claims resolution
• Monitor shipments to ensure on time delivery and communicate any changes or delays to the customer
• Maintain accurate customer profile information
• Prepare customs paperwork for out of country shipments

Position Requirements

• Bachelor’s Degree, preferably in Business, Communications or Marketing
• Sales experience required
• Familiarity with Steel Industry, preferred
• Excellent interpersonal skills, team player and results orientated
• Ability to manage own time effectively and to work autonomously
• Highly organized and accountable for own actions
• Can communicate effectively across all channels and build relationships easily
• Previous experience using ERP/CRM software – i.e., Steel Plus preferred
• Proficient MS office suite skills

Diversity & Inclusion Statement

UPG Enterprises LLC and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.