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Form of workJob Description
***Please make sure you have an updated resume when applying to this position***
Want to be a part of a great team and an exciting culture? Join the winning team of Accel!
Headquartered in Meriden, CT, Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this. We currently operate two state-of-the-art facilities in Connecticut, one in Indiana, and a new one is being built in Florida, which will be up and running in spring of 2023.
This is a fast-paced, demanding role requiring self-motivation, results-oriented mindset, and a positive attitude. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.
Job Responsibilities:
Take inbound and make outbound calls for Customer Service of wire manufacturing. (NO COLD CALLING!)
Identify customer’s needs and cultivate effective customer relationships via phone.
Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.
Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.
Determine quotation requirements by interviewing customer; referring to customer account information.
Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.
Resolve customer product and service problems.
Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.
Other duties as may be necessary.
Job Requirements and Qualifications:
Bachelors degree or higher is required
2-3 years experience in non-retail Sales and Customer Service
Proficiency in MS Office products - (Excel) is required
Strong work ethic and integrity
Strong initiative and interpersonal skills
Ability to work with competing priorities
Ability to work under pressure
Analytical skills
Resourceful and responsible
Impeccable written and oral communication skills
Attention to detail and accuracy of data
In return, we are happy to offer:
Competitive Base Salary (DOE) (This is a salaried, no commission position)
Generous Bonus Potential
Rewarding and Fun Work Environment.
Medical, Dental and Vision Benefits
Free Disability and Life Insurance
AFLAC line of coverage
401(K) Plan with a Match
PTO
Growth Opportunities
That holds true today with purposeful service focused on taking care of our customers. Our philosophy and practice is to hold our words true to our customers and when we make a mistake, own it and fix it!
Accel operates three vertically integrated factories in Connecticut and Indiana with nearly 500,000 square feet of manufacturing space producing silver plated, nickel plated and tin plated copper and copper alloys for the wire & cable market. The fourth factory in Florida is under construction with 2021 opening date with initial 150,000 square feet and plans to expand to 300,000 square feet in 2023.
Serving the aerospace, medical, telecommunications, industrial markets have forged an unwavering commitment to perfect quality of products. We produce the best quality products with investment in new technology and our associates. Practicing Theory of Constraints as the operational backbone has also allowed us to provide the market place with fast and dependable delivery with better than 99% on-time delivered goods.
The company that started from one bay of a garage and one Denali just 15 years ago has grown to be the best high performance conductor manufacturer with state of the art technology and the dedication of our associates unmatched by any of our competitors! Our customers are the reasons for our continued success and provide the fortitude for our reinvestments. We are grateful for their trust and confidence!
