Infrastructure Engineer

Position Summary:
The Infrastructure Engineer works in a team of engineers with diverse skills that collectively deliver reliable and scalable IT Infrastructure platforms. The Infrastructure Engineering team is responsible for installation, configuration, security, performance, monitoring, and maintenance of enterprise systems infrastructure. This scope includes, but is not limited to datacenter compute, storage, and virtualization platforms; application and desktop virtualization; Microsoft infrastructure, Network, telephony, and application server technologies; and operating systems. The position recommends upgrades and improvements, resolves systems problems, and offers technical assistance to IT partners.
Key Outcomes:

• Implements, installs, configures, maintains, monitors, and provides technical support of:
  • Data and voice network infrastructure and security devices.
  • Operating systems and systems management applications.
  • Physical server hardware and platform management.
  • Virtualization: infrastructure, servers, desktops, applications, and containers.
• May support the implementation, installation, configuration, maintenance, monitoring, and technical support of:
  • Communication lines including carrier Ethernet services, private fiber links, Internet links and voice SIP, PRI, and POTS circuits.
  • Data center network infrastructure and security devices.
  • Data Protection: Backup and recovery systems, tape management, and data replication.
  • Firewall configuration including ACLs and NATs.
  • Microsoft infrastructure and application server technologies: Active Directory, Exchange Server, Skype for Business Server, SQL Server, SharePoint Server.
  • Power planning (electrical planning in data centers).
  • Storage Systems: storage arrays, Fibre Channel, SAN switching/zoning, data resiliency.
  • Structured cabling infrastructure including copper and fiber cabling and vendor coordination.
  • Voice services including phones, unified communications manager, voicemail, and contact center infrastructure including voice/desktop recording and workforce optimization.

• Provides support to troubleshoot and resolve all infrastructure applications and hardware problems in a timely and effective manner.

• Creates and provides ongoing maintenance for programs, tools, and processes for automating tasks.
• Works with subject matter experts in the IT department to streamline workflows and processes.
• Works with responsible parties to ensure efficient and thorough support of regulatory requirements and auditing processes.
• Develops, defines, reviews, and enforces infrastructure policy, standards, and guidelines to support business operations and technology implementations.
• Secures the systems by working closely with IT Security teams to apply policies and configurations to applications and systems and network infrastructure.
• Maintains and troubleshoots a stable infrastructure, utilizing industry best practices.
• Participates in the rotating "on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends.
• Adheres to all established systems configuration standards.
• Creates and maintains systems documentation including diagrams, as-built documents, configuration templates, inventories, and the IT Service Catalog to ensure consistency and quality outcomes.
• Actively participates in established Peer Review, Design Review, and Change Management processes to ensure quality outcomes.
• Actively participates in established Incident/Problem Management process to minimize the effect of and to prevent future unplanned outages.
• Performs other duties as assigned to support MPHC Infrastructure.

Education/Experience:

• Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience.
• 5+ years of experience in Systems or Network Engineering/Administration.

Required License(s) and/or Certification(s):

• VMware, Microsoft, or Cisco Certifications preferred.
• Citrix and Palo Alto Network certification preferred

Skills/Knowledge/Competencies (Behaviors):
Infrastructure Engineer

• Demonstrates an understanding of and alignment with Martin's Point Values.
• Proficient in a subset of following:
  • Active Directory, DNS, and DHCP.
  • administration and troubleshooting of Windows and Linux operating systems.
  • Automation platforms such as Ansible, SaltStack, Terraform, or other configuration management/orchestration platforms.
  • encryption technologies and PKI.
  • enterprise data center compute technologies such as Cisco UCS.
  • enterprise storage and Fibre Channel switching technologies.
  • generating and maintaining scripts for automation.
  • Git or similar code management tools.
  • industry standard networking technologies including, but not limited to, routers, switches, firewalls, VoIP, and NAC.
  • languages and tooling such as PowerShell, YAML, Python, Bash, and JSON.
  • managing a multi-site network environment with knowledge of modern WAN technologies.
  • Microsoft Azure or other cloud computing platforms.
  • networking protocols/technologies: OSPF, BGP, VRFs, MPLS, QoS, SNMP, VoIP, SSL client and site-to-site VPN, and Spanning Tree.
  • Open Systems Interconnection model (OSI model).
  • SIP, PRI, and POTS telephony infrastructure.
  • Structured cabling systems including Category 5e/6 UTP and multimode and single mode fiber.
  • virtualization technologies, such as VMware vSphere, virtual applications and desktops, and Docker containers.
  • Wi-Fi technologies, connectivity, and RF fundamentals.
• Maintains a broad knowledge of current and emerging technologies.
• Understanding of incident response, disaster recovery, contingency planning, business methodologies, and vulnerability management.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• May require travel to sites throughout Maine, New Hampshire, Vermont, and New York State.

Customer Focus

• Act as an owner of the business and seek to understand needs.
• Able to communicate effectively and clearly to all levels of the IT organization and business when addressing a challenge or identified opportunity – take ownership.

Business Acumen

• Understands the business model of MPHC and can apply that context to projects
• Always looks for ways to improve processes and create value for business partners.
• Understands how organizational workflows affect data meaning and use.

Drive for Results

• Participates in enterprise architectural/analytical responsibilities and can plan/scope several inter-related activities to create efficiencies
• Assists business stakeholders in making informed decisions.
• Strong troubleshooting skills
• Meticulously reviews their work as well as provides and openly receives 3rd party review.

Continuous Learning

• Knows limitations and is open to learning from others, especially when cross-team collaborations are needed.
• Seeks new knowledge and remains current in the industry.

Process Improvement

• Participates with internal stakeholders and seeks to understand to find a solution.
• Participates in continuous process improvement efforts within the team.
• Creates processes and mentors staff (Internal and External) on best practices
• Consistently identifies opportunities for improvement in processes and work products
• Ability to document and create standard work

Dealing with Ambiguity

• Ability to handle complex projects with limited help and guidance.
• Able to communicate complex ideas and knows who to engage in problem solving.
• Understand when to bring other team members onboard.
• Proactively engages in learning to bring understanding to ambiguous situations.

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.