Infrastructure Engineer

Salary : $71,621.00 - $87,736.00 Annually
Location : 201 West Market Street Greensboro, NC
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 03150
Department: Information Technology
Opening Date: 11/22/2023
Description
GENERAL STATEMENT OF DUTIES
This is a professional and highly technical position responsible for maintaining, upgrading, and managing server infrastructure, software, hardware, and networks.
DISTINGUISHING FEATURES OF THIS CLASS
The Infrastructure Engineer is responsible for maintaining, upgrading, and managing core server infrastructure, software, hardware, and networks. Resourcefulness is a necessary skill in this role. Ability to diagnose and resolve problems quickly. Communicate with a variety of interdisciplinary teams and users. Ensure that technology infrastructure runs smoothly and efficiently. Collaborate with firewall, security, and network systems. The Infrastructure Engineer performs technical, skilled work configuring, installing, operating, troubleshooting, and maintaining the server systems hardware and software and related infrastructure; providing support and management of the datacenter and virtual servers; Microsoft Active Directory, Microsoft Exchange, O365, Azure, backup and enterprise disk storage systems and hardware. Work is performed under the limited supervision of the Enterprise Infrastructure Manager.
Examples of Duties
DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include, but are not limited to:

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with industry standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.
• Monitor daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate location and is recoverable.
• Repair and recover from hardware or software failures.
• Ability to perform Networking and Server Troubleshooting.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Configure CPU, memory, and disk partitions as required. Coordinate and communicate with impacted constituencies develop, maintain, and test DR plans to ensure compliance with the Departments DR plan.
• Supports and maintains the email server and configuration.
• Research and recommend, innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• On-Call rotation with other Infrastructure team members which includes after hours, weekends, and holidays.
• Perform other duties as required or requested.

RECRUITMENT STANDARDS
Knowledge, Skills and Abilities

• Knowledge of industry standards, methods, best practices, and procedures related to server, user, mail, disaster recovery, security, and storage administration is a must.
• Knowledge of Microsoft Exchange to support the County's E-mail services.
• Knowledge of project management techniques, planning, and resource deployment.
• Excellent oral, written, and interpersonal communication and analysis skills.
• Ability to work closely with and provide guidance to other infrastructure staff, Networking, Enterprise Applications, Applications Development, Desktop and GIS teams to ensure sufficient infrastructure exists to satisfy the agreed upon business and customer delivery requirements for all applications and services.
• Ability to perform technical research and development to enable continuing innovation within the infrastructure.
• Ability to provide advice and recommendations involving rather complex issues.
• Ability to analyze and resolve problems using logical thought processes.
• Ability to work well under pressure and be able to work independently to perform assignments with instruction limited to results expected.
• Ability to work both independently and with a team consisting of management, technical, third-party vendors, and functional staff.
• Ability to multi-task and possess the ability to work in an ad-hoc/dynamic and fast-paced environment with time-sensitive deadlines.
• Ability to establish and maintain good intra departmental and interdepartmental working relationships, customer service orientation.
• Dedication to stay abreast of new technology and ensure that they are sufficiently trained and organized to design, deploy, support, and continuously improve the server and storage infrastructure.

Typical Qualifications
MINIMUM QUALIFICATIONS
Bachelor's degree in Information Technology, Computer Science or a related field and three years of related experience; OR, associate degree in Information Technology, Computer Science or a related field and five years of related experience; OR High School Diploma with seven years of related experience.
PREFERRED QUALIFICATIONS
Professional certification (Microsoft); Experience with Virtualization, vmWare, Nutanix AHV.
Supplemental Information
Physical Demands
An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, grasping, talking, hearing, and repetitive motions. The employee must be able to perform sedentary work exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
Working Conditions
Work consists of an office environment with no adverse environmental conditions.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Which best describes your level of education?

• High school
• Associate's degree
• Bachelor's degree
• Master's degree or higher

02
If you have a degree, is the major field of study in Information Technology, Computer Science or a related field?

• Yes
• No
• I do not have a degree

03
Which describes your years of related experience? (Must be detailed in application.)

• Less than 3 years
• 3 years less than 5 years
• 5 years less than 7 years
• 7 or more years

04
Do you have a professional certification (Microsoft)?

• Yes
• No

05
Do you have experience with the below? (Check all that apply)

• Virtualization
• vmWare
• Nutanix AHV
• No experience

Required Question