Address
Form of work
SalaryJob Description and Duties
This is a reposting of JC-408748. If you have previously applied to this position you do not have to re-apply. Your application will be considered.
Are you looking for a fun and challenging position that will provide you with wide range of IT experience, extensive variety, frequent exposure to new technologies, and career growth? Do you want to work with a talented team that is invested in your development? If so, we have a great opportunity for you! Caltrans is looking for a highly motivated, self-starting individual to join our IT Logistics Management team, supporting Caltrans staff in Los Angeles County and surrounding areas. The position is a remote-centered telework position with an average of two days in the office each week.
Benefits of working at this location include:
Close to major freeways, and transit stop
Plenty of downtown shopping and restaurants
Under the direction of an IT Supervisor II, the incumbent serves as our IT Logistics Management Lead Analyst supporting IT operations in the District 7 Los Angeles Office and surrounding area. The incumbent will be tasked with complex administrative and support duties involving support of desktop computer users, laptops, tablets, mobile devices, printers, and specialized software applications. The incumbent is expected to have a strong background in collaborating on large INFORMATION TECHNOLOGY projects, working directly with customers and management. The incumbent should additionally have experience working in a lead capacity, collaborating with peers and management to organize workload, resources, and provide project management support for the department. Incumbent will be tasked with leading district wide IT projects and will be expected to guide them from conception to completion, with only minimal instruction from management. The incumbent will regularly utilize written and verbal communication skills to develop process documents, recommend standards, create reports, interpret technology practices, and develop training materials. Incumbent will consistently utilize professional customer service and communication skills while providing support, and building relationships with customers, coworkers, and management. Additionally, the incumbent provides support for all phases of end user device life cycle management including deployment, installation, configuration, maintenance, inventory, operations and surplus. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques. Incumbent will be utilizing the prescribed ticketing system for the clear, accurate and technical written documentation of customer issues. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent will take a lead role in projects or assignments.
DOMAINS:
System Engineering
Client Services
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
You will find additional information about the job in the Duty Statement.
Working Conditions
The incumbent will perform work indoors in a climate-controlled environment under artificial lighting. The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. The incumbent may be required to occasionally work on an on-call basis outside of normal work hours to resolve problems. Possession of a valid driver’s license is required when operating a state owned or leased vehicle. If the incumbent uses their personal vehicle, they will be reimbursed for travel expenses. When available, a state vehicle will be provided. Infrequent out-of-town travel may be required to assist with desktop support activities in local Caltrans districts.
Some weekend or after-hours work may be required.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Department Information
Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.
Caltrans Vision: A brighter future for all through a world-class transportation network.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.
Department Website: www.dot.ca.gov
Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf
Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity
Special Requirements
Resume and a Statement of Qualifications (SOQ) must be submitted with your application.
The SOQ must be 12-point Arial font, single-spaced, and no more than two pages in length (3 questions asked, 2 total pages maximum). Writing that exceeds this page limit will not be scored. The SOQ should provide specific details and examples that clearly demonstrate your qualifications. SOQs will be evaluated based on the content and writing ability, using standardized rating criteria. Competitive applicants will be invited to attend an interview. Applicants who do not submit a completed SOQ will not be considered. All information in the Statement is subject to verification.
Please write your SOQ to address the following three questions:
- Describe your leadership experience in IT. What specific projects or areas did you lead? What were your responsibilities?
- Describe your experience in working on projects or large efforts that would be considered high profile during the recent pandemic, specifically any experience supporting staff in a hybrid work environment where IT staff are required to be in the office to support mission critical duties.
- How does your education, experience, and training qualify you for this position?
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/25/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Dina Coloma
(279) 234-2328
dina.coloma@dot.ca.gov
Hiring Unit Contact:
IT Admin HR
(916) 539-2242
IT.admin.hr@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Applications Instructions:
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Survey:
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
