Data Center Technician

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, Data Centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain's Asset Lifecycle Management (ALM) business is responsible for the deployment, management, and ultimate decommissioning and disposition of technology assets. These include hard drives, servers, laptops, tablets, and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life.
In the process, ALM takes IT assets to sanitize, clean, and remove the data and recycle or repurpose in a sustainable and environmentally sound way.
Position Overview
Are you looking for a dynamic, exciting career in the IT data security sector? The ideal candidate will have a passion for cutting edge technology and creative culture. As an ALM Data Center Technician you will provide a critical service to one of our most important clients. This client is a large global public technology company and leader in social media. As they grow, their Data Center operation has been expanding at a rapid pace, resulting in increasing support from ALM. We are looking for technical professionals to serve in this vital role and provide an essential function.
Job Responsibilities and/or Success Factors

• Manage vendor activities and maintain both new and existing vendor relationships
• Assist with process improvement initiatives, new process and documentation of process and policy including playbooks
• Attend operational syncs and capture notes and manage the completion of action items
• Physical destruction of storage devices ensuring data is non-recoverable
• Logical tracking of storage media
• Meticulous tracking of chain of custody records for all storage media
• Safe and secure transport to storage media within client site as well as intercampus transport
• Troubleshoot issues that may arise during drive wiping
• Troubleshoot and problem-solve for physical and logical discrepancies
• Reconcile all wiped/destroyed media across internal records
• Use of proprietary data sanitization software
• Utilize various inventory systems, determining which devices are destroyed or sanitized
• Coordinate pickup of sanitized and destroyed devices
• Prioritize tracking and reconciling part movement / destruction through the task system
• Meet SLAs/Deadlines on data eradication and/or destruction
• Assist with additional Data Center side projects as appropriate
• Effectively communicate issues to team members and leadership
• Maintain interpersonal relationships with clients and co-workers
• Maintain cleanliness and organization of Eradication Room and tech workspace

Education and Qualifications

• High School Diploma Required
• Previous experience with inventory management system(s) (Preferred)
• Knowledge of Google Suite (Excel, Word, etc.)
• Comfortable using Windows OS and Mac OS
• Experience repairing and/or upgrading PC / server equipment (Preferred)
• Ability to multitask and work effectively with others
• Ability to quickly shift priorities based on client needs
• Ability to troubleshoot and problem solve
• Ability to lift minimum of 40 Lbs.
• A valid driver's license is required.

Schedule:

• 8 hour shift
• Monday to Friday (8am-5:30pm)

Ability to commute:

• Ashburn, VA 20147
• Travel Required: 10%-20%

Category: Operations Group