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Form of workAs an Inbound Collections Specialist, you are responsible for handling inbound collection calls on accounts for all BMW Group portfolios that are between 1 -74 days past due. You use your negotiation skills to find mutually agreeable resolutions and use deductive reasoning to lower the company's exposure to loss. As primary functions of this role, you document all customer interactions and handle all calls utilizing the Company's service level standards and in accordance with Fair Debt Collections Practices Act and state regulations. You are responsible for processing payments and working to bring accounts current with solid payment arrangements. Additionally, you follow up with customers as needed and prepare and send documentation within Corporate Guidelines.
This position may require you to work evenings and Saturday hours as needed.
Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:
- Medical, Dental, and Vision insurance
- All with options for $0 Employee contribution
- 401(k) with Company match
- Retirement Income Account (RIA)
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave of up to 6 weeks
- Paid Time Off in addition to Company paid holidays where eligible
- Hybrid work environment
- Voluntary Benefits to fit your needs
The starting salary for this role is $41,600.00.
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements:
- High school diploma or GED
- 6-12 months customer service experience
Preferences:
- Bachelor's degree
- 6-12 months Collections experience
- 6-12 months Financial Services experience
