Collections Specialist

Job description

Specialist/Call Center

$16hr + Commission

pay increase @30 & 90 days

Full-Time(35-40hrs)

Part-Time(20-29hs)

ON BUS ROUTE

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

We are looking for a Collections Specialist. Our representatives handle inbound and outbound calls while examining each person's financial situation. We negotiate and set up payment arrangements according to the individual situations

.

IN THIS ROLE, YOU WILL:

• · Contact consumers informing them they have delinquent accounts
• · Negotiate the best possible payment arrangement. The process involves reviewing account information in the collection software system, and asking questions of the consumer to better understand perceived obstacles to payment
• · Document all communications and process account adjustments
• · Maintain call quality and productivity measures
• · Maintain a positive, problem solving approach and encourage collaborative relationships within a team environment

WE WOULD LOVE TO HEAR FROM YOU IF YOU:

• Motivated by commissions
• Have professional phone etiquette
• Have strong typing skills
• Have strong problem solving skills
• Have basic computer skills
• Have organizational skills
• Have High School Diploma/GED Equivalent
• Bilingual is a plus

Paid 2 week training

Job Types: Full-time, Part-time

Salary: $16.00 per hour

Scheduled increases at 30 days, 90 days and 180 days when these milestones are met.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance
• Work from home

Physical setting:

• Call center

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Required)

Work Location: In person - Southwyck Blvd. Toledo, OH

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Relocate:

• Toledo, OH 43614: Relocate before starting work (Required)

Work Location: In person