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SalaryAbout defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
- Paid Training
- Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
- Tuition Reimbursement
- Day One - Comprehensive Benefits Package
- We encourage your individual growth and look to promote within!
Workplace Values:The Account Resolution Specialist will be expected to operate in line with our workplace values which are:
- Get it done
- Win as a team
- Better everyday
- Do it with passion
About the Role: Account Resolution Specialist will support our Universal Support Team while working in a high-volume contact center environment; you will be responsible for performing various customer service and soft collections tasks for defi’s auto clients. You will be vital in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!
The class date is slated to start on 3/11/2024
Duties and Responsibilities:
- General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
- Process ACH requests
- Provide payoff quotes for consumers and dealers
- Add/ remove signers/ beneficiaries
- Perform soft collections activity (10 days past due)
- Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
- Utilize skip tracing tools to locate customers and update account information when needed
- All other duties as assigned
Required Qualifications:
- High school diploma or GED
- A minimum of one (1) years' of experience in a high-volume, contact center environment
- Effectively communicates with management and fellow associates
- Ability to demonstrate, comprehend, and apply our workplace values
- No travel is required for this position
Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
