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Form of workJob Description
EverStaff is seeking a Credit & Collections specialist for a very well-established client located in Aurora, OH!
Summary:
The Credit & Collections Specialist position involves proactively identifying portfolio risks and implementing strategies to minimize account defaults. The specialist will evaluate customer records, recommending actions such as account closure, placement on hold, or adjustments to credit limits based on earnings, payment history, and purchase activity. The position requires a high level of confidentiality regarding personnel, proprietary, and financial matters, coupled with the ability to excel both independently and within a team.
Direct Hire Opportunity!
Pay: $43,000 - $46,000
Benefits:
- Paid company training
- Medical, dental, vision insurance
- Paid vacation time
- 401k
- Floating holidays
Essential Duties:
- Actively uphold the company’s culture and business mission by prioritizing TCP’s people and customers.
- Conduct a monthly aging review with the department manager.
- Initiate collection calls to ensure timely payments as per invoice terms.
- Manage the collection process for an assigned portfolio, adhering to the company’s credit policy guidelines.
- Correspond with customers regarding account inquiries, providing statements, and supporting documentation.
- Update SalesForce with account notes, including credit line increase recommendations.
- Review and release orders on credit hold hourly, notifying Sales Representatives of extended holds due to overdue balances or exceeding credit limits.
- Collaborate with internal teams to manage the assigned portfolio, coordinating appropriate actions.
- Execute established policies and procedures within the department.
- Research and resolve short-paid customer invoices and deductions promptly.
- Prepare accounts for third-party collections.
- Consistently meet department standards on a monthly basis.
- Assist in external/internal audits, including the preparation of work papers for aged accounts and the collection of documentation for test work.
- Educate designated credit personnel to act as a backup during absences.
- Actively promote and observe safety and security procedures, handling equipment and materials appropriately.
- Perform other duties and special projects as assigned by management.
Experience/Requirements:
- Associate degree or equivalent work experience.
- Solid experience in business-to-business credit and collections.
- Strong attention to detail with organizational and prioritization abilities.
- Initiative, problem analysis, and problem-solving skills.
- Excellent verbal and written communication & analytical skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Results-oriented with a customer-focused approach.
- Flexibility to adapt to changing assignments, processes, and procedures.
- Proficiency in JDE and Microsoft Office Suite (Excel, Word, Outlook, Teams).
- Strong interpersonal skills, emphasizing positive reinforcement and teamwork.
- Professional and ethical interaction with internal and external clients.
- Ability to work collaboratively in a team and cross-train into similar roles.
If you feel you have the above qualifications, please apply for immediate consideration!
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
