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Form of workInternational Bank seems bilingual Japanese Implementation Manager at Global Transaction Banking Department (GTBD) which provides various online banking solutions (Cash Management Services) to corporate clients existing and customized enhancement of the banking transactions such as payment/collection services, liquidity management, trade financing, FX, etc.
Not only promoting products or providing advices to corporate clients, but products development and planning to enhance services and products are also the unit's focus. GTBD liaises with its H.O. in Tokyo and also various product departments, is hub function for all cash and treasury management products and services in US market, Canada, Mexico and Brazil and also is providing supports to Japanese and US corporate clients.
Principal Responsibilities
- Implementation of online banking system to corporate customers:
- Confirm customer\u2019s subscribing services and settings using variety of systems
- Communicate with customer to clarify their needs for CMS and each services
- Handling CMS related service agreements and registration forms; this includes creation, delivery and collection to/from customer and process for service registration
- Assist customers for initial setup and testing
- Provide initial training to customers for online services
- Create a log for received agreements and store it for internal record
- Provide support to customers and troubleshoot CMS related issues
- Update user manuals
- Participation in Product Development and Upgrading of CMS related Services
- Provide support for creating/modifying workflows and procedures of the services
- Maintain and update lists for possible future upgrade/enhancements
- Participate in User testing
- Administrative Duties
- Update CMS product related customer data and lists
- Support Sales Team by providing customer registration information
- Provide statistics such as number of contracts related to on-line services
- Conduct CMS fee related administrative duties
- Update internal manuals and workflows
Requirements
- Business level proficiency in English & Japanese required
- Bachelor degree or higher
- Ability to quickly learn and handle technical systems
- Hands-on and positive can-do work attitude towards and internal process complexity
- 3 to 5 years relevant work experience within financial, IT systems or related industry
- Strong computer skills including Excel, Word and PowerPoint to support online banking activities for corporate activities
- Prior knowledge of transaction banking and financial products is preferred
- Good organizational and analytical skills
- Ability to work with staff of all levels in multi-cultural environment
Benefits
