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Form of workJob Description
At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other's back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success.
As an Integrations Implementation Project Manager you will lead and drive projects to bring new partners on board. These projects are critical for the company's revenue goals, so working with our partners to ensure timely technical support and quality answers are provided is key to the success on this role.
This role is responsible to maintain projects up to date throughout the integration projects lifecycle; from concept to post-deployment. The Integrations Implementation Project Manager will work with partners to resolve technical issues while providing world-class customer service. You will also have the opportunity to partner with members of the engineering, product management, customer support, and marketing teams.
Essential Job Functions:- Manage integration projects through the lifecycle (create projects in Salesforce, update projects, maintain projects dashboard)
- Lead meetings/conversations with partners
- Coordinate partner integration demo sessions
- Follow up with partners
- Lead integrations initiatives across multiple products that impact the organization
- Be the focal point to partners during and after an integration project
- Help drive continuous improvement for the integrations processes by working closely with the Integration Operations Manager.
- Help create and maintain technical support documentation by working closely with the Integrations Technical Content Engineer and Integrations Operations Manager.
- 5+ years of experience in Project/Program Management
- Strong relationship management skills, including partnering and consulting.
- Excellent verbal and written communication skills to inspire confidence while working with partners/customers through the project lifecycle.
- Strong Business acumen and technical knowledge within area of responsibility (web services)
- Experience working with Salesforce and Domo analytics to create dashboards
- Ability to properly document and create customer support content
- Creative analytical and problem-solving skills to deliver high partner/customer satisfaction
- Ability to manage multiple priorities within a fast-paced environment
- Advanced multi-tasking skills
- Must be able to work with minimal supervision and search for answers by himself/herself
- Extremely organized, detail oriented, pro-active, self-starter, self-learner, and not afraid of asking questions.
At Truckstop we are dedicated to creating a workplace that is equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a yearly bonus. Final salary is based on a number of factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations.
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.
Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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