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SalaryOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM
You are, in a word, customer-focused with experience in customer success management. While working with the customer, you will be leading the onboarding of new health care provider’s onboarding on Optum Patient Access & Engagement (PAE) online solution while ensuring client’s scheduling requirements are fully met. In addition, you will also play a key role in providing training sessions to customer on the solution. You will work as an operational support and will be required to drill deeper into operational and technical issues to identify root causes. You’re a go-getter who starts conversations and knows how to become a trusted advisor, while helping the team continually build new processes to support our growing company. PAE connects patients with optimal care providers by intelligently matching patient needs with care delivery workflows and simplifying timely access through online scheduling across websites that patients use and trust. Seeking a proactive, people-oriented professional to support our Virginia office to ensure the satisfaction of our enterprise health care clients.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- You will be the internal advocate for our enterprise health care clients, making sure that our products are meeting customers’ expectations and that our customers are getting everything they seek from our products
- Your goal is to ensure a high level of service and customer satisfaction
- You will fulfill this mission proactively, leveraging both systems and personal interaction
- Internally, you’ll represent the voice of your clients to cross-functional teams at PAE
- Externally, you’ll understand client needs; offer them the best possible PAE solutions; conduct regular training and feedback collection sessions to improve their engagement
Required Qualifications:
- High School Diploma/GED (or higher)
- 3+ years of customer/client relationship experience with a technical background
- 2+ years of experience with one of the following healthcare practice management systems:
- Epic
- Athena
- NextGen
- Allscripts
- Cerner
- GE
- 2+ years of experience working with or for providers within a hospital or clinical setting
- Intermediate level of proficiency in Microsoft Office (Word, Outlook, etc.)
- 2+ years of experience in Microsoft Excel (pivot tables, VLookup, index & match, conditional formatting, etc.)
- 1+ years of experience in identifying and implementing process improvements and best practices working with a healthcare software
- 1+ years of experience with testing against requirements and lead UAT (User Acceptance Testing)
Preferred:
- Previous administrative experience in a healthcare setting
Soft Skills:
- High level understanding of web technology and analytical problem-solving mind set
- Able to thrive in a startup environment with your flexibility, curiosity and right attitude in ambiguity
- Team player with effective communication and interpersonal skills
- Skills in active listening and problem solving
- Ability to remain calm in stressful situations
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
#RPO, #green
