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Form of workAre you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX.
Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. This Team Lead position supports Bi-Lateral and Participation loans within Corporate Banking, so solid product knowledge is a must. The ideal candidate has demonstrated success at working collaboratively with stakeholders, senior leaders and various partner teams. Strong communication and interpersonal skills are critical to success in this Leadership Role.
Primary Role Functions Include:
Lead a team of Loan Servicers in a fast-paced environment, providing guidance, direction and support of the day to day process
Manage and prioritize team workflow to include: approving high volume loan requests for disbursements, payments, exchange rate determinations, manual calculations, invoicing and liquidations
Maintain relationships with various lines of business, agent banks and partner teams to include escalation, resolution and risk management
Partner with respective business units and other internal teams to align needs and provide operational support
Perform & drive team account management, cash breaks analysis and reconciliations within established SLA’s
Support comprehensive testing of system enhancements and process improvements
Ability to review Credit Agreement documentation for compliance, interpretation and operational viability
Proactively identify and address control gaps, streamlining operational processes and reducing risk exposure
Monitor departmental reports and metrics, delivering team results within expected KPI’s
Build a performance-oriented culture through coaching, team building and career development
Engage in conference calls with business partners, peers, senior leadership and direct team on a regular basis
Foster a team oriented environment focused on associate engagement and teamwork
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 23238 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
At least 2 years of experience directly or indirectly leading a team
At least 3 years of experience in Commercial Loan Servicing
At least 5 years of experience in banking operations
Preferred Qualifications:
Bachelor's Degree or Military experience
2+ years of systems and market platform experience in ACBS, Salesforce or Wall Street Office (WSO)
3+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
4+ years of Commercial Loan Servicing experience
6+ years of experience in banking operations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
