Operations Team Lead

Become part of the Transportation Revolution! zTrip is seeking an Operations Team Leadwho will produce support, leadership, and direction to our Norfolk, VA location to ensure the growth of our taxi business.

What can we do for you as an Operations Team Lead:

• Health, Dental, Vision & Life Insurance
• Paid Time Off
• Holiday pay
• 401k with matching up to 3%

Job Responsibilities of a Operations Team Lead:

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff and independent contractor drivers with a robust recruiting and retention program.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Other Key Qualifications for a Operations Team Lead:

• Excellent interpersonal skills.
• Commitment to developing team members.
• Embrace a collaborative leadership style.
• Demonstrated drive for results.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Norfolk, VA: Relocate before starting work (Required)

Work Location: In person