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Form of workJoin our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.
MGS has immediate openings for Lead Agent at Dulles International Airport.
Status: Full Time
Benefits:
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Objective and Essential Duties:
Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures.
- Review daily schedules and assign breaks when is needed.
- Have all the necessary information for the flights, arrival and departure times and services requested.
- Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.
- Follow up on client’s request (airlines and passengers).
- Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work-related accidents and incidents.
- Conducting of on-the-job training.
- Make sure all the wheelchairs are account for and placed at the assigned location.
SHIFTS:
various shifts available - availability to work weekends and nights.
Education:
- High school diploma or GED
Requirements:
- Pass a background check and drug test
- Computer literacy in MS Office packages such as Word, Excel and Outlook.
- Must be able to read, write and speak English.
- Maintain a relationship with both employees and clients
- Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
- The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Environmental Requirements:
- Works non standard work hours, evenings, weekends, holidays.
Competencies
- Teamwork Orientation
- Stress Management/Composure
- Ethical Conduct
- Good Communication
- Customer Service
- Leadership
