Operations Team Lead - In Office Role, Manassas, Va

BerkleyNet is an innovative workers compensation insurance provider that does all our business online. Our Goal? To make doing business “Ridiculously Fast. Amazingly Easy.”

Responsibilities

As an Operations Team Lead, you will apply advanced business and workflow knowledge to manage support the organization’s functional and operational initiatives.

You will be responsible for the leadership, development and results of the organization’s operational support to include production, finance, premium audit and compliance. We’ll rely on you to analyze data to identify issues and opportunities to improve processes and product, and to generate and implement solutions.

You will also work closely with managers and directors to align and support department operations and goals, and to execute on department strategy.

As an Operation’s Team Lead, you will fulfill the primary responsibilities of the role by executing the following:

• Supervisory oversight and leadership of a team of operations analysts and associates to align day-to-day support and enhancement of operational processes and workflows across all functions of the company
• Facilitate and oversee day-to-day department process and operational workflows, and set day-to-day operational objectives for team
• Proactively review and analyze data to identify areas for process improvement, innovation, and opportunities for operational efficiency and synergy
• Collaborate and work closely with our Data and Business Analysts teams to foster ideas to improve efficiencies with our processes and product, and assist in prioritizing project work
• Provide timely coaching and feedback, and conduct crucial conversations to drive and manage individual and team performance
• Assess talent, identify development and training opportunities, and collaborate with employees and department leaders to establish annual goals and create individual development plans
• Partner with HR and leadership team to execute on our talent management strategies to increase employee engagement, drive performance and foster a psychologically safe environment
• Address and resolve escalated business issues with both internal and external customers
• Assist Operations Manager and Director with development and implementation of strategic organizational initiatives
• Communicate status of team performance and progress of special tasks and projects to department and senior leadership
• Collaborate with department leadership to identify training needs
• Demonstrate a deep understanding of the BerkleyNet business and procedures
• May lead or participate in special and/or cross-functional project teams related to company strategic initiatives
• Assist in review and planning of annual department budgets

Qualifications

Core Competencies

• Process Management
• Operational Effectiveness
• Relationship Building
• Directing Employees
• Flexibility
• Resource Management

Education

• Prefer one of the following: CPCU, ARM, or other insurance designation
• Bachelor's Degree in appropriate field of study or equivalent work experience

Additional Eligibility Qualifications

• 2 - 5+ years’ experience in the Insurance industry preferably with Workers Compensation background
• Ability to make decisions incorporating diverse perspectives
• Strong delegation skills
• Excellent communication, organization, prioritization and customer service skills
• Strong customer orientation
• Ability to manage and influence in a cross-functional matrix environment
• Strong discretion in dealing with highly confidential and sensitive information
• Ability to manage multiple complex projects to meet deadlines
• Results-focused, resilient, and able to adapt quickly to change
• Strong analytical and quantitative skills coupled with strategic/big picture orientation
• Proven record of responsiveness, setting delivery commitments and meeting expectations

Travel Requirements

• Low level of domestic U.S. travel required (up to 10% of time)

Additional Company Details

The Company is an equal employment opportunity employer

www. berkleynet.com

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees. .

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or type on a keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally. The employee is occasionally required to move about the office to accomplish tasks; ability to reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects. Occasionally, the employee may need to move or exert force up to 10 pounds. The employee is regularly required to operate a computer and other office equipment (phone, copier, printer).

Sponsorship Details

Sponsorship not Offered for this Role

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person