Address
Form of workHybrid Customer Service Representative
If you are looking for an opportunity that will match your dedication for growth and bonus opportunities - this opportunity may be for you.
We are looking for someone with a strong customer service skill set, that can take an empathetic approach to assisting customers with collections related items. You will control and maintain an account queue that consists of probate accounts for which estates have not (yet) been identified, and for which surviving family must be contacted for information regarding the decedent. You will be responsible for resolution of each account in the queue through telephone discussions and/or written correspondence with appropriate family members, under the direction of the Pre Estate Division Manager. These will be considered "warm" outbound calls as the family members are expecting a touchpoint on the matter.
Additional Skills & Qualifications:
- Candidates must have excellent written/verbal communication skills
- Must be able to show empathy and professionalism*
- Must be comfortable with computers and phone operation
- Must have previous 1+ years of previous customer service experience, ideally from a call center, but open to retail as well.
Additional Information:
- This is a 6-month-to-hire contract opportunity.
- You will be paid an hourly wage, and will have the opportunity to earn commission day one. On average, representatives will earn an extra $100-$300 a month. Top performers are bringing in an extra $600.
- You will work onsite the first 3 months and will then move to a hybrid schedule where you will be able to work 2 days from home.
Hours:
- The first 3 months will be M-F 8-5.
- After 3 months, you will work M-F 8-5 on the days you are in office, and either 10-7, 11-8, or 12-9 on the days you are remote.
- You will have some flexibility in choosing your work from home days
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
