Collections Representative

COLLECTIONS REPRESENTATIVE - INDEPENDENCE, OH (ON-SITE)

Apply formally here: https://jobapply.page.link/LXjxY

GNCO Benefits:

• 3 weeks starting PTO 1st of the month after 30 days, 10 paid company holidays
• Medical/Dental/Vision/Supplemental benefits 1st of the month after hire
• Tuition Reimbursement/Company-Paid Training
• 401(k) with company matching, profit sharing
• Maternity Leave - up to 6 weeks at 100% pay, 6 weeks at 50% pay

JOB SUMMARY
The Collections Representative is responsible for monitoring customer account activity, verifying balances are being paid within terms, and contacting customers regarding outstanding balances to obtain payment.

ESSENTIAL FUNCTIONS

• Identifies delinquent amounts and regularly communications with Sales Team, escalating issues to the Manager, AR & AP, as appropriate.
• Research customer discrepancies and past-due amounts with the assistance of the Manager, AR & AP, Sales Team, and other staff.
• Contacts delinquent account holders to request payment, utilizing a polite and professional communications style (whether phone, email, letter, etc.).
• Provides information to customers, as necessary, to facilitate customer matching and payment.
• Works with customers to optimize use of electronic payment methods and corresponding remittance detail to enhance cash collection and matching to open invoices.
• Coordinates customer communication efforts with the Sales Team and Manager, AR & AP.
• Relays unusual developments to the Sales Team (changes in customer personnel, etc.).
• Creates reports regarding the status of customer accounts as requested.
• Maintains and updates customer files, including name or address changes, additional ship-to addresses, mergers, or mailing attentions.
• Verifies transactions and customer payments related to individual customer accounts.
• Release non-emailed invoices to customers with requested support.
• Monitors customer tax exempt certificates for periodic renewals.
• Maintains professionalism always.
• Reports for work as scheduled and arranges time off in accordance with policy.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS
EDUCATION

• High school diploma or equivalent. Associate's or Bachelor's degree in Accounting preferred.

EXPERIENCE

• Three or more years of business experience preferred.
• Two or more years of collections experience preferred.

ADDITIONAL REQUIREMENTS

• Proficiency in Microsoft Office Suite, with advanced Excel skills.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both internal and external customers.
• Identifies problems and is willing to be part of the solution.
• Anticipates needs of others and performs tasks without being asked, as appropriate.
• Flexibility to adapt to evolution of the role and new processes.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Complete and accurate in work performed, with keen attention to detail.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• What hourly rate would you expect in order to consider accepting this role?

Experience:

• Collections: 2 years (Preferred)

Work Location: In person