Address
Form of work
SalarySummary
Assist our client’s customers with their open balance accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients.
Essential Functions
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient’s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.
- Understands and utilizes the HIPAA and TCPA talk offs on each call.
- Ensure all required statements have been sent on accounts handled and request statements as necessary.
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.
- Assists in making outbound calls when necessary.
- Performs other activities and responsibilities as assigned.
Competencies
- Customer Service skills; ability to manage difficult customer situations and respond to customer needs promptly.
- Great oral communication skills; speak clearly; ability to listen and get clarification.
- Problem solving skills; identify and analyze information to develop solutions.
- Detail oriented
- Ability to use resources effectively
Supervisory Responsibility
There are no supervisory responsibilities for this position.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear and type.
Position Type and Expected Hours of Work
This is a full-time position. Work days are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.
Travel
No travel is expected for this position
Required Education and Experience
1. High school diploma
2. Six months of customer service in related field
Preferred Education and Experience
1. Associate’s degree
2. Two years of related experience
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance (if applicable)
The employee is not listed on the United States Excluded Parties List, the HHS Office of Inspector General List of Excluded Individuals/Entities, the United States Department of Treasury’s Office of Foreign Assets Control’s list of Specially Designated Nationals and Blocked Persons, or any replacement lists.
AAP/EEO Statement
The Equal Employment Opportunity Policy of the company is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, general, sexual orientation, age, marital status or disability. The company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
The company believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. The company does not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, general, sexual orientation, age, marital status or disability.
The company expects and requires the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Mar 01 2024
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
