Collections Analyst (Customer Service Account Representative)

The Collections Analyst (Customer Service Account Representative)  must have timely and effective communication with respective customers about past due accounts to expedite payments in accordance with the terms of sale granted and within the policies of the company, in order to meet the corporate objectives with the goal of optimizing CEI (Collection Efficiency Index), reduction of DSO (Days Sales Outstanding) and cash flow maximization.

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good Customer Service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Freight back-up detail to a freight invoice (CT Logistics)
• Provide invoice copies to the customer when the customer requests them
• Identify and resolve pricing and freight discrepancies
• Coordinate lien waivers for the customer
• Get payment terms corrected with Data Maintenance if they are wrong
• Proactively make sure all PO's are in customer pay sites if they have one (i.e. Ariba, Taulia,).
• Obtain credit card information from the customer when they request to pay the invoice that way on the back end.
• Review and complete applications B&W unclaimed funds in portfolio region(s)
• Assist with credit reference requests for customers in portfolio
• Customer statements
• All other duties as assigned

• An undergraduate degree in finance, accounting or business administration is preferred or equivalent experience. 
• The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
• Experience in a telecommunications environment is preferred but not required.
• Strong communication, problem solving, and analytical skills required
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel, Word and Access
• Proficient in ERP systems like Oracle, SAP etc.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.