Credit & Collections Representative/Invoicing Clerk

Description
Position at Matson Logistics Services, LLC
About Us
Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!
About the Role
The Credit & Collections Representative/Invoicing Clerk works to minimize the risk of financial loss and to maximize cash flow by personally performing collection of past due invoices. Responsible for collecting payment of invoices for an assigned group of open receivable accounts, resolving billing and collections issues by reviewing and investigating outstanding and delinquent invoices.
What you'll do:

• Initiates routine collection calls on assigned accounts to ensure prompt payment in accordance with defined goals.
• Contacts clients by telephone, fax, mail, electronic mail, and other means necessary to resolve billing and collection issues.
• Reviews shipping documents and investigates transaction activities to resolve billing problems and discrepancies.
• Obtains supporting documents and provides them to the customer as necessary to facilitate and expedite payment.
• Interviews customers by telephone or in person to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
• Prepares collections correspondence, such as written letters and past due notices, and sends to clients with past-due or delinquent accounts as needed or required.
• Reports on current findings and action taken for all accounts under investigation.
• Maintains logs and other records of collection activities for delinquent accounts. Updates Collection Notepad in the computerized operating system by entering the most recent collection activity comments.
• Communicates with, and provides assistance to, Sales and Customer Service/Operations Departments concerning credit and billing issues, as necessary or assigned, to resolve collections and/or billing issues.
• Initiates appropriate actions to collect past-due balances.
• Responsible for consulting with department supervision about all potential bad debt accounts.
• Recommends accounts for further collection actions.
• Performs reviews or audits of aging past-due accounts and submits appropriate adjustments as needed or required.
• Complies with all company rules, policies, and procedures. Works and behaves safely by following all safety rules and regulations.
• Performs other tasks as required to support customer requirements and company goals.

Customer invoicing:

• Daily processing of daily customer paper invoices. Working with Agents to gather any necessary backup paperwork required by the customer for payment processing.
• Completion of daily invoice entry in customer specific on-line billing/TMS systems when required.
• Organizing for USPS or carrier pickup.

You have these skills:

• Ability to type thirty (30) or more words per minute and perform 10-key commands.
• Must possess and exercise excellent customer service skills at all times.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.
• Strong ability to plan, prioritize, and manage multiple tasks.
• Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.
• Ability to develop solid working knowledge of intermodal transportation industry.
• Ability to adapt to rapidly changing customer requests and requirements.
• Ability to accurately input and edit transaction data in the Company's computerized order-entry system.
• Ability to manage seasonally-heavy work loads. Must possess a working knowledge of MS Office programs or other comparable computer software programs.
• Must possess and exercise excellent customer service skills at all times.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit. Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

And these qualifications:

• High school diploma or general education degree (GED) and three (3) or more years of collections experience and/or training; or equivalent combination of education, training, and experience.

Extra credit if you have:

• General knowledge of domestic transportation and Intermodal Industry.
• Strong knowledge of all MS Office programs, including Excel and Word software. Outlook proficient.

Physical Requirements:

• Lifting up to 10 lbs.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus, use hands to finger handle or feel, stoop, kneel, crouch, or crawl, talk or hear.

At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.
#ML
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.