Collections Representative - Bilingual (Spanish)

Collections Representative - 12:30 PM - 9:00 PM (No weekends!)

$300.00 Sign-On Bonus

($17.00 per hour shift dif) = $18.50 per hour!

GUARANTEED MONTHLY BONUSES

You will work the same hybrid schedule every week.

HYBRID ROLE in Stow, OH.

Work from home Monday and Friday

Tuesday/Wednesday/Thursday is on-site at Matco headquarters in Stow, OH.

WHAT YOU WILL DO

You will work to establish payment solutions for 1st party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters.

• Receive inbound calls from and/or make outbound customer calls to Spanish-speaking (and English) customers regarding past due credit accounts via a dialer system.
• Speak fluent Spanish (Puerto Rican preferred)
• Effectively collect on secured installment loans
• Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to arrange for proper payment arrangements or settlements.
• Properly document collection actions and status of account utilizing the AS400 and Oracle system.
• Recommend electronic debit, credit, and check payments over the phone.
• Always maintain professional interaction with all Matco Tools personnel and customers.
• Maintain and enhance customer relationships while resolving past due accounts.
• Utilize excellent time management skills for your assigned work schedule, as well as handling call volume throughout your shift.
• Other duties as assigned.

WHO YOU ARE

• 6 months of Collections experience required. 
• 6 months Call Center/Customer Service required. 
• Working on a dialer experience preferred (not required)
• Bilingual - must be fluent in Spanish (interpret/document)
• Knowledge of collection laws preferred (not required)
• High school diploma or GED required; college degree and/or equivalent experience preferred.
• Self-motivated, goal oriented, persistent, and a skilled negotiator.
• Must have excellent attendance and punctuality.
• Must be able to carry out responsibilities with minimal direction and work well in a team environment.
• Must be able to work 12:30 PM - 9:00 PM Eastern Time.
• Must be able to work on-site Tuesday - Thursday and remote (from home) on Monday's and Friday's. 

FIT FACTORS

• Quality first
• Customer focused
• Utilizes the available tools as resources
• Results oriented
• Respect for people
• Assertive
• High integrity
• Takes ownership

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