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Form of workThis position is responsible for managing a portfolio of customers, for a defined range of customer accounts, across all MPW & Porta Kleen Business Units. Responsibilities will be to manage past due receivables, resolve disputed and or short paid invoices, key and post customer payments and other duties assigned by the Credit & Collections Manager.
ESSENTIAL FUNCTIONS:
1. Contact customers with past due balances in order to facilitate payment.
a. Contact may be made via fax, phone, letter, email or all in order to best reach the appropriate individuals within the organization.
2. Respond to inquiries of MPW and Porta Kleen customer base and internal MPW customers (Field Sales & Service team members and remotely located Office Managers).
3. Research and resolve disputed invoices in order to collect payment.
4. Work with functional departments within MPW to determine the credibility of customers' dispute and or short payment and to determine the most appropriate way to clear outstanding items
5. Negotiate payment programs with delinquent customers.
6. Provide weekly update of the status of past due customer accounts and action plans to address issues.
7. Other:
a. Key or post customer payments and adjustments, invoices or credit memos.
b. Create manual Invoices as needed.
c. Submit invoices via online, web-based applications as needed.
d. Process ACH & EFT customer payment request forms.
e. Prepare and mail customer statements.
f. Work with auditors as needed.
g. Make changes to existing customers in the JD Edwards customer master file.
h. Back up other members of the Credit & Collections Team during vacations and time away from office.
i. Complete various daily, weekly, monthly, quarterly or annual reports using Microsoft Excel, JD Edwards or Business Objects.
8. Performs other duties as required.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
