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Form of workCompany Overview: KB Complete is a leading home services company dedicated to providing exceptional installation services for a range of products, including home appliances, electronics, fixtures, and more. We are committed to delivering top-notch customer experiences by ensuring efficient and timely installations while maintaining the highest quality standards.
Position Summary: The Installation Coordinator plays a crucial role in ensuring the seamless execution of installation services offered by KB Complete. This role involves coordinating installation appointments, communicating with customers and installation technicians, managing scheduling and logistics, and overseeing the entire installation process. The Installation Coordinator serves as a pivotal point of contact for customers, technicians, and internal teams to ensure installations are completed to the satisfaction of all parties involved.
Responsibilities:
- Receive and process installation requests from customers via phone, email, or online platform.
- Schedule installation appointments based on technician availability and customer preferences.
- Completes permitting and inspection process for all company installations.
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally.
- Communicate with installation technicians to provide them with detailed information about scheduled appointments, customer preferences, and job requirements.
- Ensure all necessary equipment, tools, and materials are prepared and available for installation jobs.
- Orders and stages all equipment and material for installations.
- Maintain accurate records of installation appointments, technician assignments, and customer interactions.
- Generate reports on installation activities, technician performance, and customer satisfaction.
Qualifications:
- High school diploma or equivalent; associate's degree or higher preferred.
- Experience with permitting of plumbing, electrical, or HVAC work.
- Previous experience in customer service, scheduling, or coordination roles.
- Strong organizational skills with the ability to multitask and manage priorities effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in using scheduling and communication software.
- Problem-solving mindset and ability to handle challenging situations diplomatically.
- Attention to detail and commitment to maintaining high-quality standards.
- Ability to work independently and collaborate within a team environment
Reports directly to: General Manager
KB Complete Core Values…
- Honesty and integrity towards ALL.
- Professional.
- Hard working.
- Striving for excellence in all we do.
- Loyal and committed to our customers and to each other.
Who/What Are We Looking For?
- Assist coworkers with daily responsibilities including but not limited to processing paperwork, sending emails, data entry, speaking with customers to make sure all accounts are kept current and all payments are received
Qualifications:
- High school diploma (or GED)
- High level of competence with math and calculations
- Customer Service/office administrative experience is preferred
- Commitment to customer satisfaction
- Dependable/Punctual
- Team player
