Human Services Representative, Senior

Salary: $51,930.67 - $78,513.43 Annually
Location : Minnesota
Job Type: Full-time
Job Number: 23HSPH926RAM035
Department:Human Services and Public Health
Division: Economic Supports General
Opening Date: 11/22/2023
Closing Date: 12/4/2023 11:59 PM Central
Description
Economic Supports of Human Services Public Health is seeking to fill several Senior Human Services Representative vacancies including multiple specialty positions. Economic Supports is responsible for determining client eligibility for federal and state cash assistance, Supplemental Nutritional Assistance Program (SNAP), health care, emergency shelter, and emergency assistance programs. This area serves their clients with respect and courtesy, while providing individualized service in a timely, accurate, and confidential manner and providing referrals for other appropriate services and resources.
Employees in the Senior Human Services Representative position are assigned to teams responsible for processing new and on-going public assistance. In accordance with existing regulations, these employees determine eligibility of recipients/applicants for public assistance, approve payments in proper amounts, and end benefits when recipients are no longer eligible. Assignments enable employees in this position to gain the knowledge required for advancement within Human Services Public Health.
To learn more about the areas of specialty for these positions, please click this link:
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit .
Location and hours:
These positions are both remote and hybrid. Hybrid positions will be performed both on-site at Hennepin County Human Service Center locations and remote as job duties require. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours for both types of positions are Monday through Friday, sometime between 7:45 a.m. to 5:15 p.m. depending on shift assignment. Work hours during training will be 8 a.m. to 4:30 p.m. While these positions are designated as hybrid and remote, based on business needs of these positions, hires must live in or relocate to Minnesota.
Remote workers will be expected to have the ability to secure the following work-at-home requirements prior to starting with Hennepin County:

• A secure/private area to speak with residents/callers.
• Reliable internet access with 100 mbps internet speed (bandwidth).
• Ability to connect to a router via ethernet cord.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About these position types:These are full-time, benefit-earning positions.
These positions are internally classified as a Human Services Representative, Senior.
Click to view the job classification specification.
In these positions, you will:

• Determine client eligibility for multiple federal, state, and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing, and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with benefit standards.
• Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources.
• Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing; communicate eligibility determinations and explain program guidelines to clients; refer clients to additional community resources as appropriate.
• Serve as a central point of communication for partner agencies such as Employment Services; communicate program information to external providers (e.g., landlords, clinics, and hospitals).
• Share responsibility of a pooled caseload with team members.
• Assist other county staff, both within and outside the team, to help assure excellent client service.

Need to have:
One of the following:

• Three years or more of relevant financial and medical assistance eligibility determination experience with Minnesota programs.
• Two years or more of relevant financial and medical assistance eligibility determination experience with Minnesota programs and six months or more of experience working at Hennepin County as a Human Services Representative.
• Thirty months or more of experience working at Hennepin County as a Human Services Representative.

Nice to have:

• Experience:
  • Using MAXIS, MMIS, PRISM, and/or METS within the last year to determine eligibility.
  • Providing customer service to a broad range of clientele and in a social services environment.
  • Researching and interpreting complex policies and procedures and processing complex programs.
  • With keyboarding and data entry.
  • Determining eligibility for client/customer public assistance programs.
  • Organizing large volumes of work, effectively managing time and meeting deadlines.
  • Entering and retrieving information from multiple computer systems.

Knowledge of the unique needs of individuals and families who live in poverty.

Ability to:

• Work in a fast-paced team environment.
• Actively, attentively, and effectively communicate, both verbally and in writing with a broad range of customers.
• Recognize and respect cultural differences and provide culturally appropriate services.
• Deal with change and ambiguity.
• Adapt to new computer software and applications.

Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at ).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check.
If you have any questions, please contact:
Rebecca Maddaus
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
These positions require the following:
These positions are both remote and hybrid. Hybrid positions will be performed both on-site at Hennepin County Human Service Center locations and remote as job duties require. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours for both types of position range from 7:45 a.m. to 5:15 p.m. depending on shift assignment. Work hours during training will be 8 a.m. to 4:30 p.m. While these positions are designated as hybrid and remote, based on business needs of these positions, hires must live in or relocate to Minnesota.
Remote workers will be expected to have the ability to secure the following work-at-home requirements prior to starting with Hennepin County:
• A secure/private area to speak with residents/callers. • Reliable internet access with 100 mbps internet speed (bandwidth). • Ability to connect to a router via ethernet cord.
Are you able and willing to meet these requirements?

• Yes
• No

02
Which of the following positions are you interested in being considered for? Check all that apply.

• Emergency Assistance Team
• Emergency General Assistance Team
• General Senior Human Services Representative
• Housing Support
• LTC+
• METS
• Quality Management Team
• Shelter Team
• Youth Eligibility Team
• None of the above

03
Which of the following best describes your experience related to this position? Check all that apply.

• I have three or more years of relevant financial and medical assistance eligibility determination experience with Minnesota programs.
• I have two or more years of relevant financial and medical assistance eligibility determination experience with Minnesota programs and six months or more of experience working at Hennepin County as a Human Services Representative.
• I have thirty months or more of experience working at Hennepin County as a Human Services Representative.
• None of the above

04
Describe your related experience that you selected above; indicate your position title and the duties you performed, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.
05
How many years of relevant financial and medical assistance eligibility determination experience with Minnesota programs do you have?

• I do not have this experience
• Less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more

06
Describe your relevant financial and medical assistance eligibility determination experience with Minnesota programs, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provide.
07
How many full-time equivalent months of experience do you have at Hennepin County as a Human Services Representative?

• I do not have this experience
• Less than 6 months
• 6 months or more, but less than 12 months
• 12 months or more, but less than 18 months
• 18 months or more, but less than 24 months
• 24 months or more, but less than 30 months
• 30 months or more

08
Which of the following public assistance programs do you have experience determining eligibility for? Check all that apply.

• Adults Health Care
• Emergency Assistance
• Families Health Care
• General Assistant (GA)
• Group Residential Housing (GRH)
• Long Term Care (LTC)/Waivers
• METS
• Minnesota Family Investment Program (MFIP)
• Minnesota Supplemental Aid (MSA)
• Supplemental Nutrition Assistance Program (SNAP)
• None of the above

09
Do you have experience within the last year using MAXIS, MMIS, PRISM and/or METS to determine eligibility?

• Yes
• No

10
Describe your experience within the last year using MAXIS, MMIS, PRISM and/or METS to determine eligibility, referencing job(s) listed in your application/resume and include the county you were working at. If you do not have this experience, type "None" in the space provided.
11
In addition to English, in which of the following language(s) do you consider yourself fluent? Check all that apply.

• American Sign Language
• Amharic
• Cantonese
• Croatian
• Hmong
• Khmer
• Lao
• Mandarin
• Oromo
• Russian
• Somali
• Spanish
• Vietnamese
• Other
• None of these

12
If you indicated "Other" in the previous question, please list the other language(s) in which you are fluent.
13