- Serves as a consultant in all aspects relating to sales, operations & regional management
- Consults with perspective clients and sales to evaluate transition and financial issues for new accounts—serves as a SME with direct client interface to facilitate the sales process; participates as key contributor to announcements to staff of client employees, and as a conduit for information for transitioning client staff to CBPS
- Serves as a Business Partner supporting company initiatives including client interaction, management development & implementations
- Develops and implements strategic regional recruitment and employment programs.
- Conducts investigations of ER issues; provide direction on resolution at a strategic level to promote consistent business practices; while simultaneously mitigating risk to clients and CBPS
- Develops metrics to gauge employee satisfaction and present aggregate results along with action plans to improve satisfaction and productivity to strengthen client satisfaction and increase productivity
- Designs & implements regional recruitment programs & incentives which efficiently reduce the turnaround time to fill positions
- Consults with regional & site operations to develop succession planning strategies & develop IDP programs for Site employees
- Serves as regional resource for HR policies, records and benefit issues, and as regional liaison for Corporate HR
- Develops & executes site specific safety plans. Conducts accident investigations & recommends remedial measures
- Coordinates the process of onboarding new hires and insures consistent orientation
- Coordinates and conducts training and development programs for the region as required by local operational needs and corporate priorities and requirements
- Assists managers with employee counseling, proper documentation of performance issues and terminations, as required
- Stays current with federal and state employment laws and regulations to ensure compliance with current pertinent HR policies, procedures and practices for the responsible region
- Provides information on medical & dental insurance, issues, short-term & long-term disability, worker’s compensation/safety issues & leaves of absence
- Participates in HR projects such as Newsletter, weekly operations communications, etc
- Performs other duties as requested by upper management or client representatives
- Bachelor’s Degree required or equivalent work experience
- Master’s degree preferred
- 5+ years HR experience in a professional business setting with an additional 3+ years HR Generalist experience required
- Proficient in the use of Microsoft Word, Excel and PowerPoint
- Knowledge of HRIS systems
- Ability to communicate with clients, employees and all levels of management
- Ability to handle difficult clients, employees and situations
- Ability to manage several projects simultaneously
- Ability to manage under tight deadlines
- Ability to understand visual processes, interpret data and translate into written word
- Advanced customer service skills
- Advanced organizational, administrative, record keeping and time management skills
- Wide degree of creativity and latitude
- Excellent presentation and interpersonal skills
- Excellent written and oral communication skills
- Strong team approach to business
PHYSICAL DEMANDS
- 30-40% Travel required