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Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Summary:
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Primary Responsibilities:
• Customer Service - provide front line employee support by assisting employees with HR related inquiries and questions. Primarily interacting with employees through our HR email ticket support portal system.
• HRIS Administration - manage and review employee related transactions performed in Workday, our HRIS system.
• Assist in investigating and addressing employee complaints and conducting internal investigations, including completion of appropriate documentation and investigative reports
• Provide coaching/counseling advice to managers and employees on company employee relations best practices, policies, programs, and processes and how to respond to workplace issues appropriately and quickly
• Ensure compliance with state and federal laws as well as company policy. Assist HR Leadership with EEOC, DOL and other legal claims as directed
• Respond to unemployment claims for all company divisions as directed and provide appropriate reporting for key stakeholders
• Make recommendations for resolution based on root cause analysis
• Review and approve Workday disciplinary actions, terminations, leave requests and other workday transactions
Required Skills:
• Strong critical thinking and problem-solving skills, including the ability to perform root cause analysis
• The ability to work both independently and in a team environment
• The ability to handle multiple deadline- driven responsibilities in a dynamic fast paced environment
• The ability to maintain a high level of attention to detail
• The ability to maintain the privacy and confidentiality of information viewed
• Escalate as appropriate within team leadership structure and processes
• Cultivate and maintain positive relationships with key stakeholders
Required Education/Experience:
• Experience working in a fast-paced environment preferred.
• Familiarity with employment law including but not limited to ADA, Leaves of absences, Title IX, etc.
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Summary:
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Primary Responsibilities:
• Customer Service - provide front line employee support by assisting employees with HR related inquiries and questions. Primarily interacting with employees through our HR email ticket support portal system.
• HRIS Administration - manage and review employee related transactions performed in Workday, our HRIS system.
• Assist in investigating and addressing employee complaints and conducting internal investigations, including completion of appropriate documentation and investigative reports
• Provide coaching/counseling advice to managers and employees on company employee relations best practices, policies, programs, and processes and how to respond to workplace issues appropriately and quickly
• Ensure compliance with state and federal laws as well as company policy. Assist HR Leadership with EEOC, DOL and other legal claims as directed
• Respond to unemployment claims for all company divisions as directed and provide appropriate reporting for key stakeholders
• Make recommendations for resolution based on root cause analysis
• Review and approve Workday disciplinary actions, terminations, leave requests and other workday transactions
Required Skills:
• Strong critical thinking and problem-solving skills, including the ability to perform root cause analysis
• The ability to work both independently and in a team environment
• The ability to handle multiple deadline- driven responsibilities in a dynamic fast paced environment
• The ability to maintain a high level of attention to detail
• The ability to maintain the privacy and confidentiality of information viewed
• Escalate as appropriate within team leadership structure and processes
• Cultivate and maintain positive relationships with key stakeholders
Required Education/Experience:
• Experience working in a fast-paced environment preferred.
• Familiarity with employment law including but not limited to ADA, Leaves of absences, Title IX, etc.
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
