Hr Generalist

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.
Summary:
The HR Generalist I is an early-level position that provides operational HR expertise to all team members in a busy retail/c-store environment by assisting with the administration of the full Team Member life cycle to include recruiting, hiring, onboarding, compliance, policy enforcement, performance, engagement, retention and offboarding. The Human Resources Generalist I perform administrative tasks and services in support of effective and efficient operations of the Toot'n Totum Human Resources Department. This position also serves as a resource and advocate to all applicants, candidates and Team Members in the assigned client group for HR & employee-related questions.
Supervisory Responsibilities:

• None

Essential Duties & Responsibilities:

• Operates as a direct point of contact for team members of the assigned client group seeking HR partnership/consultation with regards to key HR processes, policies, and programs.
• Answers frequently asked questions from applicants and Team Members relative to standard policies/procedures, hiring processes and general HR inquiries; refers more complex questions to appropriate individuals on the HR team.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation; disciplinary matters; disputes and investigations; performance management; productivity, recognition and morale; engagement and retention.
• Maintains accurate and up-to-date Human Resource personnel files, records and documentation. This includes scanning and uploading electronic medical records, disciplinary actions, creating new personnel files and managing the integrity and confidentiality of Human Resource files and records.
• Processes and administers Team Member employment life cycle changes in HR software and ensures accurate recordkeeping to document all changes to Team Member profiles.
• Manages drug screen process and results for assigned client group.
• Updates the New Hire Process Spreadsheet to add new hires, facilitate background checks & status updates, verifications of employment and initiates onboarding.
• Manages unemployment claims and state issued unemployment chargebacks for assigned client group, ensuring accurate documentation for all claims.
• Administers E-Verify process for assigned client group.
• Periodically engages in field visits to support HR efforts around turnover discussions (exit interviews, stay interviews), employee engagement and periodic investigations.
• Handles employment-related inquiries from applicants, employees, and supervisors, escalating complex and/or sensitive matters to the Human Resources Manager.
• May assist with Team Member disciplinary meetings, investigations, and terminations, working directly with Managers and partnering with the Human Resources Manager.
• Manages accuracy and integrity of all data entered the HRIS systems ensuring credible information is available on a timely basis, including but not limited to all terminations, promotions, transfer data, rate changes, and job codes.
• Maintains knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law.
• Maintains compliance with federal, state, and local employment laws and regulations along with recommended best practices; assists HR leadership in reviewing policies and practices to maintain compliance.
• Collaborate with other HR Generalists, HR Manager and HR Director to research, develop and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
• Collaborates with field leaders to understand skills and competencies required for openings; recruits, interviews and facilitates the hiring of qualified job applicants for open positions as requested; may collaborate with managers to identify and draft detailed job descriptions and hiring criteria.
• Manages and oversees all internal and external job postings & advertisements to include various job boards, Company website, marquee, social media sites, billboards, newspaper and radio, printed recruiting collateral such as banners, flags and fliers, in-store/restaurant job postings, etc.
• Supports pre-screen application process as needed and selects qualified candidates for further review; may assist with the interview process by attending phone, virtual or live interviews with hiring managers or as part of the pre-screen process.
• Collaborates with the hiring manager and other HR staff during the offer process, identifying salary ranges, start dates, etc.
• Schedules, coordinates, and participates in job fairs and recruiting events.
• Influences, supports, and facilitates organizational change, continuous improvement, and communication.
• Establishes and fosters relationships with management, new hires, team members and the Human Resources team that will enable the HR function to be viewed as an integral part of the business.
• Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, having courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Possesses a service mindset by viewing all HR activities through one of two lenses: the candidate experience and the employee experience. Strives to achieve experiences worth repeating.
• May have additional duties outside of specific client group support activities

Required Skills & Abilities:

• Ability to work in a fast paced, multitasking, and growing environment.
• Ability to make appropriate decisions and to work effectively and independently.
• Excellent organizational and time management skills; keen attention to detail.
• Excellent written and verbal communication skills.
• Acts with integrity, professionalism, and confidentiality.
• Familiarity with federal, state, and local employment-related laws.
• Proficient with Microsoft Office Suite and related software.
• Proficiency with or the ability to quickly learn the organization's HRIS, Applicant Tracking system, Paradox AI, and other HR software.
• Ability to find the correct balance between demand and capacity when establishing priorities for each organization.
• Possess a mindset of continuous improvement and lead change within assigned client group to support & prepare potential growth. Influences, supports, and facilitates organizational change, continuous improvement, and communication.
• Requires creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Core competencies include strong customer service, interpersonal, people skills, keen attention to detail and sense of urgency, critical thinking, problem-solving, time management, conflict management, leading people through change, sense of urgency, excellent organizational, strong collaboration, and communication skills.

Education & Experience:

• High School Diploma or Equivalent is required.
• A minimum of one-year experience in Human Resources department with experience in employee relations is required.
• A minimum of one-year experience in Human Resources administration in a multi-state, multi-company environment is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at time.
• Must be able to access and navigate each department at the organization's facilities.

Toot'n Totum and its affiliated companies provides a drug-free workplace.
Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.