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SalaryPosition Description Work Location: McKinney, TX corporate office (on-site M-F)
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position purpose:
Research and review benefit arrears premiums. Work with operations and internal team leaders to collect premiums for employees on leave of absence or not working shifts. Provide the HR and/or leadership team with weekly updates on benefit arrears payments indicating outstanding balances, collections obtained, and disposition of each person with outstanding benefit premiums. Assist in various other duties and special projects as assigned.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conduct weekly benefit audits for premiums that are in arrears.
- Work with division or state leaders to determine disposition of employees with outstanding premium balances.
- Collect outstanding benefit premiums from employees.
- Research and respond to telephone and email employee benefit inquiries.
- Data entry of employee benefit changes and information into HRIS system and vendor sites.
- Prepare weekly arrears reports for the leadership team.
- Proactively send letters to employees whom are going on leave to notify them of their responsibility to pay premium balances while on leave.
- Assist with annual open enrollment as requested.
- Assist with responding to the inquires receive in the benefits inbox, and employee requests for benefits assistance and information.
- Backup for the Benefits Manager, as needed.
- Other duties and projects as assigned.
Qualifications
Education:
- High school diploma or equivalent
- aPHR or higher is preferred
Experience:
- Prior benefits experience and knowledge is preferred, but not required
- Prior benefits experience with administering leave of absences is preferred, but not required
- Experience with internal customer service
- Prior experience in collections is a plus
Other Requirements:
- Superior interpersonal skills with ability to communicate with all levels of employees
- Self-motivated, self-starter, energetic and motivated
- Proficient in Excel
- Solid analytical skills with ability to interpret and convey information
- Excellent verbal and written communication skills required, with the ability to convey intent and professionalism
- Must possess excellent time management skills, with the ability to prioritize and multi-task
- Must demonstrate being self-motivated and organized, taking accountability for responsibilities and actions
- Must be a team player, working collaboratively to meet the needs of our internal customers, including positively supporting others and a willingness to learn and grow
- Must be detail-oriented to ensure information is entered correctly
- Must possess problem-solving and critical thinking skills, and able to demonstrate and innovative solutions to difficult problems
- Work experience or knowledge of the healthcare industry in administrative/office setting or related field preferred.
Performance Requirements:
- Skilled in written and verbal communications, including presentations.
- Ability to manage multiple and changing projects rapidly and effectively.
- Ability to handle confidential information with discretion and adapt to competing demands.
- Ability to think strategically, solve problems and propose solutions.
- Ability to edit and review documents for errors, omissions, or lack of clarity.
- Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and HRIS and vendor websites.
- Organized and detail-oriented self-starter.
- Strong sense of personal integrity.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.
Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.
Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Benefits Assistant, such as sitting for 80 percent of the day; manual dexterity to operate office machines including computer and calculator; stooping, bending to handle files and supplies; and mobility to complete errands or deliveries, lifting up to 20 lbs. Stress can be triggered by multiple staff demands and deadlines.
Pay Range : $23-$25/hr
