Housing Authority Case Manager

Salary: $22.03 - $29.53 Hourly
Location : Salem, OR
Job Type: Full-time Regular
Job Number: HA12015-2024-1
Department:Housing Authority
Opening Date: 01/01/2024
Closing Date: 1/15/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: HA
GENERAL STATEMENT OF DUTIES
Act as a liaison between tenants and property managers while administering various housing assistance programs provided by Marion County Housing Authority. Provide considerable contact with property managers and families to assist and assure compliance in all assisted housing-related functions in accordance with federal, state and Housing Authority guidelines.
SUPERVISION RECEIVED
Work under the general supervision of a supervisor who establishes goals and reviews performance through regular monitoring of office workflow, conferences, and analysis of reports.
SUPERVISION EXERCISED
Primary supervision is not the responsibility of this classification; however, supervisors may assign leadwork responsibilities.
Typical Duties - Duties include, but are not limited to the following

• Adhere to Marion County Housing Authority administrative and operating procedures.
• Explain program policies and guidelines and manage a caseload of program participants and property managers within the assigned program area.
• Verify documents, and calculate tenant income, assets, applicable expenses, and utility allowances, determining family rent amounts.
• Conduct rent-reasonable surveys and rent negotiation.
• Prepare and explain leases and contracts to clients and property managers. Initiate and process terminations of assistance.
• Annually review tenant income and eligibility to determine rent adjustments.
• Act as liaison between a property manager and tenant to resolve disagreements. Review and negotiate rent increase requests.
• May inspect housing units for compliance with relevant federal, state, or local housing standards units before participants move in and annually.
• Notify owners of needed repairs and reinspect to meet applicable Housing Standards.
• Also conducts housekeeping inspections and assists in maintenance coordination for owned housing programs.
• Initiate and maintain close communication with owners, managers, and social services agencies to assist families and prevent fraud.
• Investigate and compile legal data in cases of suspected program abuse.
• Prepare evictions, termination of assistance, and attend informal or court hearings.
• Provide applicants and tenants with instructional and informational briefings.
• Perform other duties as assigned.

Requirements for the Position
EXPERIENCE AND TRAINING

1. Two years college course work in human relations, public administration or related field; AND
2. Two years of experience working with low-income families or the elderly in a social services agency or Housing Authority; OR
3. Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

SPECIAL REQUIREMENTS

• The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County Housing Authority will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to Marion County Housing Authority policy and procedure.
• This assignment is not represented by a union.
• This is a full-time position, which is eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 A.M. - 5:00 P.M, with flexibility depending upon the needs of the department and program.

KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of: accepted modern office practices, procedures and techniques; English composition, spelling and grammar; arithmetic, clerical/accounting principles and processes.
Some knowledge of: techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending on assignment of duties and responsibilities.
Substantial skill & ability to: independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients and others in a courteous, professional manner; comprehend and adhere to oral and written instructions, communications and procedures; apply basic principles, policies and procedures to specific work assignments; operate modern office equipment; type or operate the keyboard of specific office equipment accurately and at an acceptable rate of speed; teach other staff particular work assignments and the operation of sophisticated office equipment.
PHYSICAL REQUIREMENTS
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; crawls; reaches overhead; lifts up to 30 lbs.; pushes up to 50 lbs.; pulls up to 50 lbs.; carries up to 50 lbs.(lifts, pushes, pulls and carries can be combined if same weight amounts); moves carts weighing up to 50 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12 pt. font; hears a normal (or whispered) level of speech; possible exposure to blood/body fluids.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS' PREFERENCE
Applicants are eligible to use Veterans' Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Marion County Housing Authority offers the following to its employees:

• Competitive wages
• Medical, prescription, vision and dental health coverage. Coverage begins after the first full calendar month of employment. Employees pay 5 percent per month of the insurance premium for coverage through payroll deduction.
• Life insurance and long term disability paid by employer.
• Additional Life insurance at employee cost and through payroll deduction. (Optional)
• Employee Assistance Program (EAP) paid by employer.
• PERS Retirement System. Marion County Housing Authority pays the 6% contribution.
• 457 Deferred Compensation plan, participation is optional, at employee cost through payroll deduction.
• Employees receive the following paid holidays:
  • New Year's Day - January 1st
  • Martin Luther King, Jr. Day - 3rd Monday in January
  • President's Day - 3rd Monday in February
  • Memorial Day - last Monday in May
  • Independence Day - July 4th
  • Labor Day - 1st Monday in September
  • Veterans Day-November 11
  • Thanksgiving Day-4th Thursday
  • Christmas Day - December 25th
  • Two Floating Personal Holidays (employee chooses dates to use during the calendar year)

* If a regular holiday falls on Saturday, it will be observed on the preceding Friday; if a regular holiday falls on Sunday, it will be observed the following Monday.
Vacation Leave Accruals

• 13 days per year

Sick Leave Accruals

• 12 days per year

Bi-weekly Payroll
01
To receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?

• Yes
• No

02
What is the highest level of education you have successfully completed?

• GED
• High school
• At least 1 year of college (31 semester or 45 quarter credits)
• Associate degree (62 semester or 90 quarter credits)
• At least 3 years of college (93 semester or 135 quarter credits)
• Bachelor's degree (124 semester or 180 quarter credits)
• Master's degree (155 semester or 225 quarter credits)
• Doctorate degree (186 semester or 270 quarter credits)
• None of the above

03
If you indicated above that you have completed college course work, please indicate the area of study.

• Human Relations
• Public Relations
• Public Administration
• Business Administration
• Other (Specify below)
• None of the above

04
Please specify your area of study if not listed in the previous question. Write NA in the box if this question does not apply to you. Education listed in this answer must be supported by the education section of your application. "See resume" is not an acceptable answer.
05
Indicate how many years of experience you have working with low income families or the elderly in a social services agency or Housing Authority.

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 or more years

06
Please specify the place(s) of employment where you gained the work experience listed in the previous question. Write NA in the box if this question does not apply to you. Experience listed in this answer must be supported by the work experience section of your application. "See resume" is not an acceptable answer.
07
Select the duties with which you have at least 1 year of full-time employment experience.

• Process applications and evaluate eligibility of applicants following clearly defined policies and procedures
• Interview applicants for social services
• Verify application information for accuracy and completeness
• Notify applicants of their eligibility status
• Manage a caseload of households participating in the Section 8 programs
• Conduct annual recertification interviews to determine continued eligibility
• Provide information to applicants on available services, procedures and regulations
• Preparing correspondence and forms
• Investigate and resolve complaints and issues
• Assess social service needs for clients
• None of the Above

08
Provide a brief narrative on your experience as a Case Manager.
09
Please summarize your experience with and understanding of regulations and requirements of the Section 8 program, public housing, multifamily HUD, and/or low income housing tax credit, if any.
10
Why do you think people need housing assistance?
11
Describe your experience managing and processing a high number of files.
Required Question