Hotel Night Auditor/Front Desk - Experience Required

Position requires at least 1 year hotel front desk experience.

Night Auditor - Hotel Front Desk

3 Nights Per Week

JOB DESCRIPTION
Front Desk Agent / Night Auditor

REPORTS TO
General Manager

SUMMARY
The available position is for the overnight/graveyard shift. The Front Desk Agent Night Auditor is responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges, as well as assisting with all aspects of guest services. Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out; taking hotel reservations; verifying guests’ registration information and collecting any further information required, such as identification and period of stay and take cash and/or process credit cards as well as provide services in a gracious and professional manner.

JOB DUTIES

• Check-in and check-out hotel guests as well as assist with reservations in a confident, professional, and friendly manner
• Respond promptly to and acknowledge all guests, however busy and whatever time of day
• Provide gracious and efficient telephone service as it relates to general services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items as listed on shift checklists
• Ensure proper credit card procedures are followed at all times to include guest signature on registration slip
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
• Advise guest of any messages, mail, faxes, etc. received for them
• Communicate service and amenities of the hotel to guests
• Take, record, and relay messages accurately, completely and legibly
• Accept and record wake-up call requests
• Meet with departing Front Desk Agent to review business status, log-book and follow-up items
• Knowledgeable of hotel fire and emergency procedures
• Keep the front desk as well as lobby areas clean and well organized

Requirements:
REQUIREMENTS

• At least 12 months experience in a hotel front desk capacity
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to effectively communicate both written and verbal
• Proficient with Microsoft Programs and other office equipment
• Good problem solving and multitasking skills and ability to develop conceptual alternatives
• Mathematical skills required and high attention to detail
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Dependable. Ability to work overnights, weekends, holidays
• Bi-lingual in Spanish preferred

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• How long have you worked in the hospitality industry? Have you worked overnight shifts in past positions? What is important for you when looking for a new position?

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person