Hotel Front Desk Night Audit-Part Time

Job Description

Hello potential applicants! We are looking for an individual who is a real night owl to join our team and fill in our empty spot on our Front Desk. Job is part time, Sunday and Monday and hours are from 11:00pm to 7:00am. Experience is a HUGE PLUS but not necessary. I feel as long as you are reliable team member, have an eagerness to learn and follow directions we are willing to train you. If this sounds like you please send me your resume. PLEASE DO NOT APPLY IF YOU ARE NOT INTERESTED IN THIS POSITION!Do not waste our time and we will not waste yours.

Below is an outline of what is expected so please do read before submitting.

POSITION SUMMARY: This position is responsible for operating the hotel’s Front Desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.

ESSENTIAL JOB FUNCTIONS:

Work Objectives 

-Process guest registrations, including the computation and collection of payment. 

-Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. 

-Maintain room status inventory.

-Process guest reservations via telephone using the reservation process.

-Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. 

-Send and receive telephone calls and facsimiles; sort incoming mail and messages. 

-Conduct night audit as assigned. 

-Assist with upkeep of cleanliness and organization of lobby and Front Desk area. 

-Restock breakfast bar food, drink and supplies as needed. 

-Assist in filing and following up on work order process needs. 

-Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc. 

-Perform other duties as assigned.

Guest Satisfaction 

-Respond and follow up with guest needs, special requests and complaints, as needed. -Process guest invocations of 100% satisfaction guarantee. 

-Smile, acknowledge and greet guests at Front Desk and other public areas.

Teamwork 

-Be available to work a flexible schedule. 

-Utilize effective written and verbal communication skills to interact with other departments. 

-Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.

Safety and Security 

-Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne -Pathogen regulations and other applicable State and local regulations. 

-Report and store lost-and-found items in accordance with hotel procedures.

Job Type: Part-time

Salary: $14.00 /hour

Job Type: Part-time

Pay: $17.25 per hour

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person