Front Desk Manager

Job Description

Hotel Ballard is a luxury boutique hotel with 29 rooms. We also have a European-style sister property with 16 rooms. We are highly ranked on sites such as TripAdvisor, Expedia, and Booking.com; and we are committed to excellence and customer service. We maintain a small, close-knit staff of enthusiastic and personable employees.

Front Desk Manager

"People never forget how you made them feel".

We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

The Perks:

• Eligibility of perks is dependent upon job status
• Paid Time Off (Because Balance Matters)
• 401K
• Benefits - Medical, Dental, Vision
• Olympic Athletic Club free membership for employees

The Brass Tacks:

• Establish and uphold standards, policies, and procedures for the Front Office team
• Performing Front Desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Handles escalated guest complaints and requests as needed while also encouraging empowerment.
• Resolves issues in a timely manner satisfactory to both the guest and the hotel
• Hold or ensure pre-shift meetings are taking place
• Communicate daily with department managers and pass on pertinent information
• Monitor the performance of team members on an on-going basis and provide feedback.
• Ensure staff is properly groomed and uniformed at all times
• Facilitate/ensure new hire training
• Be familiar with the operating procedures of all other areas of the hotel.
• Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. ·
• Prepare the department's weekly schedule, responsible that all daily shifts are covered with adequate staff for any anticipated business levels
• Ensures Front Desk team is following efficient reception experience for guests, including check in/out, logging all the notes and maintenance requests on guest folio
• Assist Hotel GM/Director of Operations in leading the sales efforts in booking groups, managing group inventory and reservations.
• Coaching and Training Front Desk staff. Promote a culture of exceptional hospitality
• Demonstrate leadership skills and collaborate with other departments within the hotel
• Marketing, social media, planning, communicating, promoting and support Hotel Ballard and Ballard Inn portfolio.
• Perform additional duties as requested by Hotel GM/Director of Operations

If you love the Ballard area and are interested in working in a professional hospitality environment, please apply with a cover letter and resume.

The Nitty Gritty

• At least 1-year Front Desk supervisor experience required
• Strong written and verbal communication skills required
• The ability to read, write, and speak English is required.
• The ability to effectively present information and respond to questions from group, clients, customers and the general public.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Hotel Front Desk Supervisor: 2 years (Required)

Work Location: In person