Address
Form of work
Salary```Duties:``` - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist guests with luggage storage, transportation arrangements, and other concierge services - Process payments and maintain accurate records of guest transactions - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction ```Requirements:``` - Previous experience in hospitality or customer service preferred - Excellent phone etiquette and communication skills - Knowledge of hotel operations and guest relations - Proficiency in hotel management software systems (e.g., Opera, Fidelio) - Ability to handle difficult situations with patience and professionalism - Strong attention to detail and organizational skills - Ability to work flexible schedules, including evenings, weekends, and holidays - Multilingual skills are a plus At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We are looking for individuals who are passionate about providing exceptional customer service and creating a positive guest experience. If you have a friendly demeanor, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Please note that this position may require working night audit shifts. Training will be provided to ensure you have the necessary knowledge and skills to succeed in this role. Join our team today and be part of a dynamic hospitality environment where your contributions are recognized and rewarded.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- On call
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
- Hilton Hotel: 1 year (Preferred)
- Cash handling: 1 year (Required)
- Guest Service: 1 year (Required)
- Front Desk: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Renton, WA 98057: Relocate before starting work (Required)
Work Location: In person
