Hotel Front Desk Agent

Do you have what it takes to be a Hospitality Leader?! The Hampton Inn Bellingham Airport and the Home2 Suites Bellingham Airport are designed to offer an exceptional guest experience to Whatcom county travelers. If you are an energetic hospitality professional or have great work ethic and customer service skills in another industry, this could be the job opportunity for you. We offer an upbeat workplace where teamwork is a must!

Primary Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

· Shift will include weekends and holidays 7am-3pm, 10am-6pm, and 3pm-11pm

Qualifications:

· Proficiency with Hilton PEP Property Management System is a distinct plus. (But not required)

· Must have the ability to successfully work independently with minimal supervision.

· Exceptional service orientation, with keen ability to focus and deliver on guest needs.

· Reliable and responsible character, with exceptional follow up and attention to detail.

· Exceptional ability to communicate, both verbally and in written form.

· Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.

· Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.

· Willingness and ability to support fellow team members in reaching departmental goals.

· Ability to work effectively as an independent contributor, and as a part of a collaborative team.

· Ability to multi-task and effectively manage numerous priorities within a fast-paced and frequently-changing environment.

· Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

· Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

· Must be able to stand, sit, or walk for an extended period of time.

· Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

· Ability to work harmoniously and effectively with subordinates, peers, supervisors, executives, and the public.

-Pay scale is based on experience, but moves quickly for exceptional employees.

Job Type: Full-time

Pay: From $16.28 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person