Hotel Front Desk Manager

Responsibilities will include:

• Management of day to day Front Office and Night Audit Operations
• Assist GM with day to day management of hotel operations
• Ability to maintain guest confidence through prompt and courteous communication with guests and associates
• Execute the highest quality of service to guests at all times
• Complete scheduling for the department(s)
• Assist in managing aspects of P&L by controlling costs and achieving budget
• Monitor labor productivity
• Participate in property MOD Program as needed
• Train department in all duties and empowerment needed to reach top performance levels
• Successful Front Office hotel management experience is a must
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional guest service skills required
• Must possess strong computer skills
• Excellent communication and presentations skills required
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:
*Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.

• Maintain regular attendance in compliance with Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with the Hospitality dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Tour the operating departments daily making adjustments as needed via department heads.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Hospitality standards.
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guest managers and all other employees.
• Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate forecast.
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Ensure that all employees receive fair and equitable treatment according to Hospitality S.O.P.'s.
• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for the handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33316: Relocate before starting work (Required)

Work Location: In person