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SalaryThe Front Desk Concierge is responsible for professional, effective and efficient handling of all resident's requests and needs upon entering the community. The Front Desk Concierge provides exemplary service in a manner consistent with the values and mission of the Community. He or she performs responsibilities with outstanding customer service skills.
Essential Duties & Responsibilities
- Greets residents and guests upon entry and responds to requests, questions and any other needs appropriately and professionally; documents issues or transactions as needed.
- Answer the telephone promptly and attend to callers’ requests appropriately and professionally.
- Keeps track of activity logs and incident reports for the Community Association Manager to review.
- Demonstrates excellent customer service, communication and time management skills.
- Greets and directs residents, guests and invitees.
- Monitors Emergency Response System.
- Monitors and controls Electronic Security Control Systems, if applicable.
- Monitors and controls access to the building.
- Maintains daily logs, records and forms.
- Logging in of all packages and tracks them through to pick up by the recipient.
- Resolves and follows-up on all complaints/issues notifying the Community Association Manager as necessary.
- Ensures all safety precautions are followed while performing duties.
- May assist with resident notifications or special events.
- Other responsibilities as assigned by management.
Additional Responsibilities
- Practice and adhere to Access Management’s Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Outstanding customer service, communication and interpersonal skills.
- Effective written and verbal communication skills.
- Ability to work extended hours and weekends.
Physical Requirements/Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 30lbs.
- Work in an upright standing or sitting position for long periods of time.
- Must be able to stand up regularly to greet residents or remain standing for long periods of time.
- Must be able to handle, finger, grasp and lift objects and packages.
- Must be able to reach with hands and arms.
- Ability to communicate, receive and exchange ideas and information by means of the spoken and written word.
- Ability to quickly and easily navigate the property building as required.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
