Home Care Scheduling Coordinator

A Home Care scheduler plays a crucial role in ensuring that home health care aides provide compassionate care, prioritizing the well-being of patients. Their responsibilities include creating schedules, coordinating with healthcare providers, maintaining records, and building positive relationships with clients. To excel in this role, we're seeking an individual who not only possesses organizational and technical skills but also has a genuine desire to help others. Excellent communication, interpersonal skills, and a compassionate attitude are essential. The ideal candidate should be someone who finds fulfillment in making a positive impact on the lives of those in need, aligning with our commitment to providing outstanding care.

To be considered for a Home Care scheduler position, you should:

• Have excellent communication skills
• Be a people-person with good interpersonal skills
• Be able to multi-task and be flexible
• Prioritize tasks effectively
• Understand customer care ethics
• Possess coordination and analytical abilities
• Pay attention to details to avoid conflicting schedules
• Have leadership qualities
• Attend team and staff meetings as required
• Work effectively as part of a team or lead if necessary
• Manage time and schedules effectively
• Be familiar with database and payroll software
• Have at least a high school diploma
• Preferably have a post-secondary degree in a health-related field
• Have a minimum of 2 years of work experience in Home Care
• Experience in customer service or healthcare management is an advantage
• Have basic knowledge of computer programs

A Home Care scheduler carries out various functions in making sure that home health care aides that are tasked with the provision of care carry out their various functions efficiently. They also make sure that patients’ needs are met appropriately and adequately.

The job description example below shows typical tasks, duties, and responsibilities usually assigned to persons who work as Home Care schedulers in most organizations:

§ Create and maintain schedules for home healthcare aides (staff)

§ Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)

§ Perform maintenance of all statistics and reports that have to do with both staff and patients

§ Responsible for properly entering client and staff information into a database, and also updating it on a regular basis

§ Carry out management of the information databases that contain details of both staff and clients

§ Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis

§ Build professional relationship(s) with clients so as to ensure excellent service delivery

§ Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff

§ Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems

§ Show respect for patients/clients by maintaining confidentiality

§ Keep the team manager updated as regards conflict in schedules.

Requirements – Skills, Abilities, and Knowledge – for Home Care Scheduler Role

When hiring for the role of Home Care scheduler, most employers will expect you to meet the following requirements and qualification before you can be considered for an interview appointment:

§ Must possess excellent communication skills on all fronts

§ Must have good interpersonal skills. That is to say, the Home Care scheduler must be a people-person and easy to approach

§ Must be able to multi-task and also display an incredible level of flexibility

§ Must possess the ability to prioritize in the face of multiple tasks and/or duties

§ He/she should have a good knowledge and understanding of customer care ethics

§ Must possess good coordination and analytical abilities

§ Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules

§ Must have excellent leadership qualities

§ Must attend team and staff meetings as required

§ Must be able to work effectively as part of a team or even lead a team if the need arises

§ Ability to manage time and schedules effectively is very important

§ Must be familiar with database and payroll software programs

§ A minimum of a high school diploma

§ A post-secondary school degree in a health-related field would be an advantage

§ A minimum of 2 years work experience in a Home Care capacity

§ Experience in a customer service role or healthcare management position would be of added advantage

§ Must have basic knowledge of computer programs.

Conclusion

If you are an employer in the process of recruiting for the Home Care scheduler job, you will need to publish a detailed description of the available position for interested individuals to know if they qualify for the role or not.

Publishing a comprehensive work description for the position can significantly improve your chances of attracting the best candidates for the job to send in their application.

This post presents sample job description, consisting of common duties and responsibilities of Home Care schedulers, that can assist you in creating an effective description for the role in your company.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Chesterfield, MI 48051: Relocate before starting work (Required)

Work Location: In person