Home Care Scheduler

Touching Hearts at Home Dayton is seeking an individual to fill a critical and leadership role within our office support team. The Scheduler must be skilled in communication, accuracy, and attention to detail to ensure the satisfaction of our clients and care team. A sincere appreciation for and dedication to the professionals providing care for our clients is critical. Thorough training on our scheduling software will be provided. Experience providing care for older adults in a Home Care setting is highly desireable, but not a requirement. Competency in delivering care to individuals with complex needs such as memory care, bedbound care, and hoyer transfers will need to be demonstrated during the first thirty days of training for the position. An associates degree or higher and/or an STNA or MA certificate is desireable, although care experience and knowledge is equally valued. The position reports to the Director of Client Care and is part of a team of ten individuals responsible for ensuring the satisfaction of our care team and clients.

The position is based in our Kettering office and is NOT REMOTE. The primary responsibilites include scheduling open shifts to ensure a solid care experience for our clients and handling all communication with clients and our care team regarding their schedules. Responsibilities also include supporting our care team and clients on the phone, by text, by email, and in person in our clients' homes as needed. The Scheduler is responsible for monitoring on time arrival of our care team to scheduled shifts, providing "on demand" and as needed scheduling, and being part of the team who works open shifts with clients when shortages arise. A willingness and eagerness to provide hands on care when needed is required, and expertise in hands on care will be critical. Providing outstanding care to our clients is always the top priority.

The ability to thrive working at a fast pace in a high pressure environment is key to success in the position. Home care is demanding and the work is time sensitive, but the rewards are great for an individual that enjoys a challenge! The needed schedule includes evenings and weekends on call on a rotating schedule. We are hiring one full-time individual with the flexibility to be on call two Saturdays and two Sundays each month and one evening every week. The current rotation requires two weekends of on call every five weeks.

We are a close knit team at Touching Hearts at Home and we rely on each other to ensure we are providing the highest quality Home Care for our clients, and an engaging and fulfilling work environment for our care team. We hire only committed, professional individuals who love working with older adults. We do what we do because we want to make a positive impact on the loves of our clients, their families, and our care team. We expect this same level of passion from every team member. Our core values are Curiosity, Humility, Optimism, Inspiration, Commitment, and Enthusiasm, and our mission that must be embraced by the entire Touching Hearts at Home team is to work together with kindness, grace, and a servant heart to honor older adults and empower them to live life to its fullest.

Touching Hearts at Home offers the opportunity to be part of work that mattters! Benefits include paid time off, health insurance, a retirement savings plan, and competitive pay. We encourage and provide professional development opportunities as part of your growth plan with Touching Hearts at Home, and there is an oppotunity for long term growth in this position if desired. You will be valued, supported, and appreciated for dedication and commitment.

Touching Hearts at Home Dayton is a Best of Home Care Employer of Choice and Best of Home Care Provider of Choice every year since 2019 based on caregiver & client satisfaction ratings collected via telephone interviews by an independent satisfaction research firm - the only Home Care in the Dayton area to earn this rating five consecutive years! Touching Hearts at Home Dayton is also proud to be leading the way in how we approach dementia care education as the only Teepa Snow Positive Approach to Care® (PAC) Designated Organization in all of Ohio. Our organization has taken steps to change the culture of dementia care that we offer. In accordance with the guidelines for Organization Designation provided by Positive Approach to Care® we are growing our team of PAC Certified Independent Professionals to guide learning and skills. Join us, and be part of making a difference!